All OKA Direct online purchases take place in a safe environment using the latest security technology to protect our customers.
We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.
Your payment details are held in an encrypted format by our payment provider, (Secure Trading) - they are so secure even we cannot see them.
This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
The encryption technique we use is the highest standard available for e-commerce and certified by VeriSign, the world's most respected certification body for internet firms.
If you are still not convinced about the safety of shopping online, but would like to shop with us please call us on 03330 042 042 and place your order over the phone. Our opening hours can be found here.
Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.
Information we hold
If you have shopped with us we will hold your name, address, telephone number and email address. Credit card details are held by Commidea who is our payment provider; this is so secure we can’t even see them! We will also hold the delivery address(es) for your orders and the password information associated with your account. We also maintain a record of your product selections.
If you have requested a catalogue, entered a competition or completed feedback, we hold your name, address, telephone number, email address.
Information we use
We use the information we hold on your records for operational purposes, for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases.
Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements.
Any successor to OKA Direct may use your information on the same basis.
We also use the information to keep you up to date with OKA Direct: mailing new catalogues and sending emails as appropriate.
We occasionally make our postal mailing list available to carefully selected companies. If you do not want your information to be made available, please tick the relevant box when requesting your catalogue or signing up for email newsletters.
For purposes of quality control and training, calls and emails may be monitored.