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< Back to Trade menu

Trade Sales FAQs


How do I place a trade order online?


We’ve made it easier for trade customers to shop at OKA with a brand-new online hub, which launched in December 2020.

It couldn’t be simpler to place a trade order via our shopping hub. Follow the link below to get started.

HOW TO SHOP TRADE ONLINE >

Once you’ve logged in using the email address associated with your trade account, your discount will be automatically applied to your basket. No additional codes are required.

How to shop in our showrooms


As of January 2021, trade cards are issued only on request. Please reach out to the Trade team if you would like one.

To access your discount in-store, please present your OKA Trade Card at the point of purchase.

If your order is over £15,000, or you want to pay by Bacs transfer or ship to an international location, please select your items in-store and send your final purchase order to our Trade team.

Please note, our in-store interior advisors may not have full access to your account details.

What are our payment terms?


Items ordered through The OKA Trade Hub must be paid for by card or PayPal at the checkout. Orders placed directly with our Trade team may be paid for using Bacs. The team can also process card payments over the phone.

Invoices are sent on a pro-forma basis. This means items will be despatched once invoices are fully paid.

Your card details are completely secure. OKA is fully PCI DSS (Payment Card Industry Data Security Standard) compliant. See pcisecuritystandards.org for further information.

Our online checkout process verifies your registered billing address, therefore, we only accept credit cards registered to your billing address.

Orders and stock


Items can be reserved for up to five working days without payment. After this period, the order will be cancelled.

We provide estimated lead time frames to give you guidance on when your order is expected to arrive. However, there are sometimes circumstances beyond our control which means that they are subject to change. We work hard with our suppliers to ensure that delays are kept to a minimum. That said, they are sometimes unavoidable. Our website is regularly updated with current stock availability and lead times.

You may cancel your order at any time before it has been despatched from our warehouse. If you would like an exchange, our website is frequently updated with current stock availability. Alternatively, please contact our Trade team at [email protected] if you would like to cancel an existing order.

We try to deliver whole orders where possible but sometimes this isn’t feasible. If you have ordered a combination of both standard and heavy items, they will be delivered by different couriers. It may also be a result of one or more of your items currently being out of stock.

For small and fragile items, we offer a free Click & Collect delivery option when you order online. Simply select your preferred store from the drop-down menu at the checkout. Fragile items cannot be collected from our Parsons Green store due to limited storage space. Heavier furniture items cannot be collected from our showrooms. Please check our website for delivery updates.

Please see our returns information for full details on how to return items purchased in-store, online or via mail order, along with a list of items excluded from our returns policy.

Should you have to return an item, please note we are unable to refund any delivery charges paid on your original order.




If you have any other queries that we have not covered here, please do not hesitate to contact us by emailing [email protected]

OKA Direct Ltd UK Registration number: 3722366 VAT number: GB 740 467633
Registered office: OKA Direct Ltd, 166 Purchas Road, Oxfordshire, Didcot OX11 7BF

< Back to Trade menu

Trade Sales FAQs


Trade Accounts


Is my business eligible for an OKA Trade Account?

If you’re a professional residential or commercial interior designer, interior stylist, architect, show home designer or property developer that works with homeowners or developers fulfilling their design or improvement projects, you can open a trade account.

Can account holders place trade orders online?

Yes – it couldn’t be simpler to place your trade order via the OKA website.

HOW TO SHOP TRADE ONLINE >

How do I use my trade discount in OKA showrooms?

Please present your trade card instore when you are ready to pay. Our interior advisors will apply your discount to your purchase. If your purchase is over £15K, please select your items in the store and send our Trade team your final quote. Please note, our stores may not have full access to your account details; if you do not have this information to hand, please contact our Trade team for your account number and PIN.

How do I apply for a trade card and PIN?

Please contact our Trade team by emailing [email protected]

Can I add another person to my account?

How do I pay for my order?

You can pay by BACS or credit card by contacting our Trade department on 01235 433938.

Can my client pay for the invoice?

Our online checkout process verifies your registered billing address details, therefore, we only accept credit cards registered to your billing address.

How long can I reserve items for?

You can reserve items for up to five working days.

Does OKA have a furniture rental service?

Currently, we do not offer this service.

Deliveries


Please visit the delivery page on our website for all delivery enquiries.

When will my trade order get delivered?

Visit oka.com/delivery for information on product delivery. Please note, we part-ship orders, beginning with items that are in stock. If one of your items is out of stock and you would prefer a single delivery, please let us know on 01235 433938 as soon as you have placed your order online.

Do you include trade invoices with deliveries?

No, when your order is despatched, we include a delivery note which contains no pricing or discount information. We send this so that the recipient can check and sign to say that they have received their items.

Can I send my order directly to my client?

Yes, you can send your order to any address you wish. When the names on the delivery and billing address are different, a delivery note is sent with the order which lists the items in the delivery but contains no pricing or discount information.

Can I send items to multiple addresses?

Orders can only have one delivery address. To ship to multiple locations, we ask that you place separate orders.

Payment, Cancellations, Returns


We have a hassle-free returns process. Please visit the returns page on our website for more information.

How do I cancel my order?

You can cancel your order at any time before it has been despatched from our warehouse. Please contact our Trade team by email [email protected] if you would like to cancel an existing order.

When will my payment card be charged?

Your payment card will be charged accordingly when each item is despatched. If you choose to purchase through PayPal you will be charged for all of your items immediately.

Can I return sale items?

Yes, items bought in the sale can be returned within 30 days and are subject to our standard returns policy.

Can I return outlet items?

Items purchased in our South Godstone outlet or Didcot outlet section are sold as seen and therefore our standard returns policy does not apply. Outlet items are classed as seconds or end-of-line, which means that they are damaged, ex-display or are now discontinued. Any damage on an item will be clearly indicated at the time of purchase. Items purchased from our Online Outlet follow our standard returns policy and therefore can be returned. See our returns information for full details.

Are delivery charges refundable?

Should you have to return an item, please note we are unable to refund any delivery charges paid on your original order.

Product Information


How can I check when a certain product is available?

Our website is frequently updated with current stock availability.

Why can’t I find an item online that I saw in one of your stores?

Some of our stores stock items that are only available to buy instore. Chelsea and Didcot have a selection of Limited Editions, whilst South Godstone and Didcot offer outlet items, which are ex-display, seconds or end-of-line pieces. Likewise, we also have an Online Outlet which features products not found in either of our outlet stores. These are all end-of-line items in excellent condition.

Can I see your full collection in every store?

The majority of our collection is available to see in our two flagship stores: Chelsea and Froxfield. In larger stores, we try to show highlights and bestsellers from our collection (alongside a selection of outdoor furniture in our country stores), and in smaller stores - such as Parsons Green and OKA at Hoopers, Tunbridge Wells - we stock smaller pieces of furniture and accessories to give you a taste of the full range. If there is something you are looking for in particular, then please call ahead to check it is available. Our full collection can be seen in the Directory, Magazine and online.



If you have any other queries that we have not covered here, please do not hesitate to contact us by emailing [email protected] or calling 01235 433938.

OKA Direct Ltd UK Registration number: 3722366 VAT number: GB 740 467633
Registered office: OKA Direct Ltd, 166 Purchas Road, Oxfordshire, Didcot OX11 7BF