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Trade Sales FAQs
Is my business eligible for an OKA Trade Account?
If you’re a professional residential or commercial interior designer, interior stylist, architect, show home designer or property developer that works with homeowners or developers fulfilling their design or improvement projects, you can open a trade account.
Can account holders place trade orders online?
Yes – it couldn’t be simpler to place your trade order via the OKA website.
HOW TO SHOP TRADE ONLINE >
How do I use my trade discount in OKA showrooms?
Please present your trade card instore when you are ready to pay. Our interior advisors will apply your discount to your purchase. If your purchase is over £15K, please select your items in the store and send our Trade team your final quote. Please note, our stores may not have full access to your account details; if you do not have this information to hand, please contact our Trade team for your account number and PIN.
How do I apply for a trade card and PIN?
Please contact our Trade team by emailing [email protected]
Can I add another person to my account?
How do I pay for my order?
You can pay by BACS or credit card by contacting our Trade department on 01235 433938.
Can my client pay for the invoice?
Our online checkout process verifies your registered billing address details, therefore, we only accept credit cards registered to your billing address.
How long can I reserve items for?
You can reserve items for up to five working days.
Does OKA have a furniture rental service?
Currently, we do not offer this service.
Please visit the delivery page on our website for all delivery enquiries.
When will my trade order get delivered?
Visit oka.com/delivery for information on product delivery. Please note, we part-ship orders, beginning with items that are in stock. If one of your items is out of stock and you would prefer a single delivery, please let us know on 01235 433938 as soon as you have placed your order online.
Do you include trade invoices with deliveries?
No, when your order is despatched, we include a delivery note which contains no pricing or discount information. We send this so that the recipient can check and sign to say that they have received their items.
Can I send my order directly to my client?
Yes, you can send your order to any address you wish. When the names on the delivery and billing address are different, a delivery note is sent with the order which lists the items in the delivery but contains no pricing or discount information.
Can I send items to multiple addresses?
Orders can only have one delivery address. To ship to multiple locations, we ask that you place separate orders.
Payment, Cancellations, Returns
We have a hassle-free returns process. Please visit the returns page on our website for more information.
How do I cancel my order?
You can cancel your order at any time before it has been despatched from our warehouse. Please contact our Trade team by email [email protected] if you would like to cancel an existing order.
When will my payment card be charged?
Your payment card will be charged accordingly when each item is despatched. If you choose to purchase through PayPal you will be charged for all of your items immediately.
Can I return sale items?
Yes, items bought in the sale can be returned within 30 days and are subject to our standard returns policy.
Can I return outlet items?
Items purchased in our South Godstone outlet or Didcot outlet section are sold as seen and therefore our standard returns policy does not apply. Outlet items are classed as seconds or end-of-line, which means that they are damaged, ex-display or are now discontinued. Any damage on an item will be clearly indicated at the time of purchase. Items purchased from our Online Outlet follow our standard returns policy and therefore can be returned. See our returns information for full details.
Are delivery charges refundable?
Should you have to return an item, please note we are unable to refund any delivery charges paid on your original order.
How can I check when a certain product is available?
Our website is frequently updated with current stock availability.
Why can’t I find an item online that I saw in one of your stores?
Some of our stores stock items that are only available to buy instore. Chelsea and Didcot have a selection of Limited Editions, whilst South Godstone and Didcot offer outlet items, which are ex-display, seconds or end-of-line pieces. Likewise, we also have an Online Outlet which features products not found in either of our outlet stores. These are all end-of-line items in excellent condition.
Can I see your full collection in every store?
The majority of our collection is available to see in our two flagship stores: Chelsea and Froxfield. In larger stores, we try to show highlights and bestsellers from our collection (alongside a selection of outdoor furniture in our country stores), and in smaller stores - such as Parsons Green and OKA at Hoopers, Tunbridge Wells - we stock smaller pieces of furniture and accessories to give you a taste of the full range. If there is something you are looking for in particular, then please call ahead to check it is available. Our full collection can be seen in the Directory, Magazine and online.
If you have any other queries that we have not covered here, please do not hesitate to contact us by emailing [email protected] or calling 01235 433938.
OKA Direct Ltd UK Registration number: 3722366 VAT number: GB 740 467633
Registered office: OKA Direct Ltd, 166 Purchas Road, Oxfordshire, Didcot OX11 7BF