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Click & Collect

Click & Collect

What is Click and Collect?
Click & Collect is a free delivery option available when you place an order online, whereby your order is delivered to your OKA store of choice. It’s quick, convenient and completely free.

 

Which stores offer the Click and Collect service?
All OKA stores now accept Click & Collect orders - visit our stores page to find your nearest OKA store. Please note that Parsons Green has limited storage facilities so unfortunately only standard delivery items can be collected from here; for fragile items, we recommend you choose to collect from Chelsea instead which is just 2 miles down the road and is open 7 days a week.

 

What products are eligible for Click and Collect?
Click & Collect is available for all non-heavy items. Please check the delivery tab on the individual product page for confirmation of eligibility.

 

How does Click and Collect work?
Simply add standard items to your bag and go to the checkout. If your order qualifies for Click & Collect, you’ll see this option in the delivery details section of the checkout - you just need to tick the box and select your nearest store. There’s no need to enter any delivery address details as that is automatically done for you.

 

When will I be able to collect my order?
The collection grids (see below) explain when your order is likely to be available for collection in your selected store, but we’ll send you a confirmation email when it has arrived.
Please do not travel to your Click & Collect store until you have received email confirmation from us that says your order is ready for collection.

 

What happens if I don’t collect my order straight away?
We understand that you might not want to collect your order right away, so we’ll keep it for 7 days at the selected store. During this time, we’ll email you remind you that your items are waiting to be collected. If you know that you won’t be able to collect your order within 7 days, please give the store a call and we’ll be happy to make alternative arrangements.

 

What happens if I don’t collect my order within 7 days?
Please note that if items are not collected within 7 days (and we haven’t been notified – see previous point), they will be returned to our warehouse and your order will be refunded.

 

Where do I collect my order from?
Simply request your order from a member of our friendly team instore, and they will be available to assist you upon collection. Please ensure you have adequate transport when collecting your order.

 

Can someone else collect my order?
Yes, they just need to bring your order confirmation email with them as proof of purchase.

 

How do I return Click and Collect items?
Please view our Returns Policy.

What is Click and Collect?
Click & Collect is a free delivery option available when you place an order online, whereby your order is delivered to your OKA store of choice. It’s quick, convenient and completely free.

 

What products are eligible for Click and Collect?
Click & Collect is available for all non-heavy items. Please check the delivery tab on the individual product page for confirmation of eligibility.

 

How does Click and Collect work?
Simply add standard items to your bag and go to the checkout. If your order qualifies for Click & Collect, you’ll see this option in the delivery details section of the checkout - you just need to tick the box and select your nearest store. There’s no need to enter any delivery address details as that is automatically done for you.

 

When will I be able to collect my order?
The collection grids (see below) explain when your order is likely to be available for collection in your selected store, but we’ll send you a confirmation email when it has arrived.
Please do not travel to your Click & Collect store until you have received email confirmation from us that says your order is ready for collection.

 

What happens if I don’t collect my order straight away?
We understand that you might not want to collect your order right away, so we’ll keep it for 7 days at the selected store. During this time, we’ll email you remind you that your items are waiting to be collected. If you know that you won’t be able to collect your order within 7 days, please give the store a call and we’ll be happy to make alternative arrangements.

 

What happens if I don’t collect my order within 7 days?
Please note that if items are not collected within 7 days (and we haven’t been notified – see previous point), they will be returned to our warehouse and your order will be refunded.

 

Where do I collect my order from?
Simply request your order from a member of our friendly team instore, and they will be available to assist you upon collection. Please ensure you have adequate transport when collecting your order.

 

Can someone else collect my order?
Yes, they just need to bring your order confirmation email with them as proof of purchase.

 

How do I return Click and Collect items?
Please view our Returns Policy.

Abingdon, Oxfordshire

153B Brook Drive
Milton Park
Abingdon, OX14 4SD

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Bath, Somerset

26-27 Milsom Street
Bath
Somerset, BA1 1DG

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Broadway, The Cotswolds

46 High Street
Broadway
Worcestershire, WR12 7DT

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Chelsea, London

155-167 Fulham Road
Chelsea
London, SW3 6SN

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The Forge

Bath Road
Chelsea
Froxfield, SN8 3LD

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Guildford, Surrey

Tunsgate Quarter
Guildford
Surrey, GU1 3QU

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Harrogate, Yorkshire

9 West Park
Harrogate
HG1 1BL

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Knutsford, Cheshire

Manchester Road
Knutsford
Cheshire, WA16 0LT

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Marlow, Buckinghamshire

25 - 29 Spittal Street
Marlow
Buckinghamshire, SL7 3HJ

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Parsons Green, London

251 New Kings Rd
London
SW6 4RB

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South Godstone, Surrey

Eastbourne Road
South Godstone
RH9 8JB

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Sunninghill, Berkshire

The Crossways
Silwood Road
Sunninghill, Ascot, SL5 0PZ

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Tunbridge Wells, Kent
(OKA at Hoopers, Tunbridge Wells Department Store)

2 - 12 Mount Pleasant Road
Tunbridge Wells
Kent, TN1 1QT

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