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COVID-19 Information For Our Customers

 

 

 

Latest updates:

- All of our stores are open. Please check our store pages for the latest opening dates and times.

- Our delivery service is operational and we’ve implemented a few extra precautions to keep you and our staff safe. We’re now able to accept returns upon delivery and collect delivery items.



 

OUR PROMISE

Please be assured that all team members are trained to reduce their risk of exposure to the virus and to help prevent its spread. We have enhanced our already rigorous health and safety procedures following the guidelines put in place by the World Health Organisation, Public Health England, UK government and local public health authorities.

 


 

OUR RETAIL STORES

In order to create a safe and enjoyable shopping experience, we have implemented several key Covid-19 safety measures in accordance with government guidelines. Before you visit, please take the time to familiarise yourself with this advice. We look forward to welcoming you soon.

KEY HIGHLIGHTS
- Please maintain the appropriate social distance from others as per government guidelines.

- Ideally, we would like you to shop alone, but if that is not possible, please stick together at all times.

- Our staff will be on hand to manage footfall and guide customers around the store.

- To manage store capacity, we may have to introduce a one-in, one-out policy at busier times.

PPE & HYGIENE
- Please be advised that you are required to wear a face covering at all times while in-store unless you are medically exempt. If this applies, we ask that you still be mindful of the social distancing measures in place.

- Our staff are also required to wear face coverings.

- We have provided our stores and staff with appropriate PPE and extra cleaning measures are in effect.

- Hand sanitiser is located around stores for customers to sanitise their hands upon arrival and use while shopping.

IF UNWELL, PLEASE RESCHEDULE YOUR VISIT
- To protect the health and wellbeing of our staff and fellow customers during this time, we respectfully ask you to refrain from visiting any of our stores if you have a temperature or feel unwell.

APPOINTMENTS
- To avoid queueing, customers are welcome to book personal shopping appointments at our stores.

- To do this, please contact the store you wish to visit directly.

CASHLESS-ONLY
- We are only able to accept card payment methods and Apple Pay at this moment in time. We apologise for any inconvenience this may cause.

CLICK & COLLECT
- All of our stores are accepting Click & Collect orders, and we will facilitate kerbside collection where possible.

- You will receive a confirmation email when your order has arrived in-store and a member of our team will call you to arrange a suitable collection time.

CALL & COLLECT
- We’re also offering a Call & Collect service. If you need something at short notice or have your eye on a specific piece that is out of stock online, feel free to call the store from which you wish to collect to confirm availability.

STAY INFORMED
- Continue to monitor oka.com/stores for our current opening hours.

 


 

OUR WEBSITE

Our website is open for business and taking orders around the clock. We are committed to getting your orders to you as quickly and safely as possible, but please bear in mind there may be some delays with delivery. Thank you for your patience.

 

OUR RETURNS POLICY

We have extended our returns period from 30 to 60 days across all furniture and homewares. Please note that our stores are currently not accepting website or mail order returns. To view our full returns policy, visit our returns page.

 

OUR INTERIOR DESIGN SERVICE

Our interior designers are on hand to help with your projects. If you would like to book a consultation, please contact the team by emailing [email protected] or calling 03332 400 744.

 

 

OUR TRADE CUSTOMERS

Our trade team is fully equipped to support all enquiries whilst working remotely. If you would like help with a project, please call 01235 433938 or email [email protected]

 

CONTACT US

If you have any questions or concerns, please do not hesitate to contact us on 03330 042 042 or +44 1235 433930, or by email at [email protected]