COVID-19 Information For Our Customers
- Our website and delivery service remain fully operational and we have extended our customer returns period from 30 to 60 days.
- With regret, our retail stores are now closed for the foreseeable future. As a consequence, our Click & Collect service is unavailable at this time.
These are challenging times for all businesses. Like each and every one of you, we are having to adapt hour by hour to the ever-evolving landscape and the latest government updates. However, we want to assure you that the health and safety of our team members and customers remains our number one priority.
Our thoughts are with everyone affected by COVID-19. We are all in this together, so please stay safe.
Our Retail Stores
In line with the latest government regulations for limiting the spread of COVID-19, regretfully we have closed all our stores until further notice. As a consequence, our Click & Collect service is also unavailable at this time. We look forward to welcoming you back through our doors in the not too distant future, but meanwhile, please keep an eye on OKA.com and our social media accounts for further updates.
Oka.com is still open for business and taking orders around the clock. We are working closely with our delivery partners to ensure that orders are fulfilled as quickly and safely as possible, but please bear in mind that we are inevitably experiencing some disruption within our supply and distribution network. Thank you for your patience at this unpredictable time.
Our Returns Policy
As of Monday 23rd March, we have extended our customer returns period from 30 to 60 days across all furniture and homewares.
Our Trade Customers
Our dedicated Trade team is working remotely, but fully equipped to help with all enquiries. If you would like help with a project, please call 01235 433938 or email [email protected]
Our Interior Design Service
Our team of interior designers are still on hand to provide a range of bespoke services via virtual appointments. If you would like help with a project, please call 01235 433938 or email [email protected]
Please be assured that all team members in our stores and warehouses are trained to practice prevention guidelines to reduce the risk of exposure to the virus. We have also enhanced our already rigorous health and safety procedures following the guidelines put in place by the World Health Organisation, Public Health England, UK Government and local public health authorities.
If you have any questions or concerns, please do not hesitate to contact us on 03330 042 042 or +44 1235 433930, or by email at [email protected]