Fragile and Heavy Delivery
We are still shipping to countries in the European Union (EU) as normal but would like to bring a few matters to your attention.
Quoted EU delivery charges are based on kerbside deliveries only, with duties and taxes unpaid. Therefore, you will be responsible for any incurred import duties and local taxes.
We regret that we cannot control or advise on this and suggest you contact your local customs office for details.
Please note that the prices on our website include UK VAT. However, we will exempt the VAT on all orders that are directly shipped by OKA to the EU. To place an order with EU delivery, contact our Customer Service team on 03330 042 042. You may also place an order with EU delivery via our website and contact us later to arrange VAT removal if this is more convenient.
Orders delivered to shipping companies for onward delivery, Click & Collect orders and orders delivered to UK addresses will be charged UK VAT. However, we can refund the VAT upon receipt of a certificate of shipment within three months of the order leaving our warehouse.
If we are delivering to a business in the EU (with a VAT registration number) we can calculate the order excluding UK VAT.
Requirements for Shipments to EU Countries
Please be advised that EORI* numbers are only required for fragile and heavy orders. Currently, standard items being delivered via FastLane or DHL do not require an EORI*.
- Austria, Denmark and Sweden
An EORI* number and power of attorney document are required for customs clearance (a copy of the power of attorney will be included in your order).
You are obliged to pay duties, taxes and local VAT on the arrival of the goods.
- Belgium, France, Germany, Holland, Italy, Portugal and Spain
EORI* is not required. You will need to pay duties, taxes and local VAT on the arrival of the goods.
EORI* is required.
You will need to pay duties, taxes and local VAT on the arrival of the goods.
An XI EORI** number is required for VAT registered businesses. Orders to Northern Ireland are subject to UK VAT.
EORI* is required.
Please be aware that OKA can only ship to customs warehouses. You are required to arrange customs clearance and will need to pay duties, taxes and local VAT on the arrival of the goods.
EORI* is required, and duties, taxes and local VAT must be paid upfront.
*EORI stands for Economic Operator Registration and Identification. An EORI is an ID number that needs to be provided with imported and exported items.
** An XI EORI is an identification number that allows you to move goods between Great Britain and Northern Ireland.
How to Register for an EORI
Visit the EU national customs website of the country of your choice. You can find the relevant link on the official EU website.
Orders to EU countries will be invoiced excluding UK VAT. Please note that there will be duties, taxes and VAT to pay on the arrival of the goods.
Returning Items from EU Countries
From 1st January 2021, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more, and you will now be required to complete customs declarations to import the goods into the UK. In addition, import duties may be payable on goods valued at over £135.
You will continue to be responsible for paying carrier costs as per our returns policy.
If you have any questions, please do not hesitate to reach out to our Customer Service team.