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Privacy Policy

Privacy Policy

This privacy policy (“Policy”) explains how OKA USA LLC (“OKA” or “we”) use personal information collected on OKA’s website at (“Site”). Please read this Policy before using the site or submitting any personal information. By using the Site, you are accepting the practices described in this Policy. You are encouraged to review the Policy whenever you visit the Site to make sure you understand how any personal information you provide will be used.

The privacy practices set forth in this Policy are for the Site only. If you follow links to other websites, please review the privacy policies posted at those sites.

We reserve the right to make changes to this Policy at any time. Any changes will be posted as an update on the Site along with the date the change was made. Changes will only apply to activities and information on a going-forward basis from the date of the change unless we receive your express consent otherwise. Your continued use of the Site, including providing personal information to us following such changes, is your acceptance of the revisions to our Policy.

Information We Collect

As part of providing the products and services available on the Site, we collect “personal information” from you that can be used to identify you or contact you, such as your name, mailing address (including billing and shipping addresses), telephone number, email address, and credit card numbers. Providing personal information to us is your choice. If you prefer that we not collect and process this type of personal information about you, please do not provide it to us. However, if you choose not to provide personal information you will not be able to purchase products or take advantages of certain features on the Site. Children under 13 are not permitted to use the Site, and we do not knowingly collect any personal information from children under 13.

How We Use Your Personal Information

Except as specified in this Policy, OKA does not sell, rent, trade or disclose your personal information to third parties without your prior consent. However, OKA may use, process and disclose personal information to:

  • fulfill your orders;
  • process and collect your payments;
  • send information to customers about orders;
  • send you promotional marketing material about OKA’s offerings and partners;
  • enforce OKA’s agreements with you;
  • customize, analyze, adjust and improve the Site to better meet your needs;
  • execute a sweepstakes, contest or other promotion;
  • provide you with important administrative information regarding the Site, such as changes to this Policy and our Terms of Use;
  • prevent fraud and other prohibited or illegal activities; and
  • comply with potential requests of law enforcement or data protection agencies.

We may combine your personal information with other technical and other information in accordance with the purposes specified above.

We may also use your deidentified personal information to prepare anonymized, aggregated data about our users ("Anonymized Data"). We may use and share this Anonymized Data for any lawful purpose.

Commitment to Data Security

We take commercially reasonable efforts to protect your personally identifiable information and keep it secure. Only authorized employees, agents, and contractors (who have agreed to keep information secure and confidential) of OKA have access to your personal information. All personal information transmitted during checkout is secured with the latest SSL 128-bit encryption. Furthermore, credit card numbers are encrypted before they are stored, so in the rare and unlikely case of a breach of security, the chance of sensitive information being compromised is greatly decreased. However, be aware that information transmitted over the Internet cannot be guaranteed to be 100% secure. We encourage you to exercise appropriate precautions when submitting personal information to the website, especially if you are using a Wi-Fi “hotspot” or other shared public network.

Distribution of Information

From time to time, your postal address may be made available to third parties. In many cases these are companies and individuals performing functions on our behalf, such as fulfilling orders, delivering packages, sending postal mail and e-mail, serving ads on our behalf, providing search results and links, and processing credit card payments. These third-party service providers have access to personal information needed to perform their functions but may not use it for any other purpose. We may also share your personal information with carefully selected, reputable companies that we think may have a product or service you will like. However, you have the right to request your name or postal address not be shared with any other business. Your email will never be shared with any other business for any use other than database and order management on our behalf.

If at any time you do not want us to share your information for marketing purposes, please notify us by phone, fax, or email, and we will honor your request. Please note some requests may overlap with current mailings, and you might continue to receive mailings for a short time after your name has been removed. We apologize for any temporary inconvenience this may cause. Removing your information for marketing purposes will not affect our use of your information for other purposes, such as billing and shipping orders.


You will receive promotional emails from us only if you have asked to receive them. Each time you receive an email from OKA, you will be given the opportunity to opt out of further promotional messages. If you choose to opt out, we will stop sending you emails. Please note, however, that some email promotions are prepared well in advance, so you may continue to receive offers after you have chosen to opt out. We appreciate your patience in giving us time to carry out your request.

Cookie/Tracking Technology

The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology is useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Cookies, web beacons, and pixels allow us through the use of trusted third party partners to collect your email address. These partners may also combine your email information with other information they have access to such as mailing address so that we may serve relevant marketing offers to you via email and direct mail. Your personal information is provided to these third parties only as needed to perform services on behalf of OKA. Third parties are contractually obligated to maintain the confidentiality and security of all personal information supplied.

Do Not Track Signals

Some web browsers incorporate a feature known as "Do Not Track" ("DNT") or similar feature that signals to websites that a user does not want to be tracked while using the website. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many digital service operators, including OKA, do not recognize or respond to DNT signals.

Mobile Device

If you use access the Site or any OKA app through your mobile device, we may collect your geo-location information to assist us in fulfilling your order. You may at any time prevent the Service from using your location by turning this option off at the device level. We will not share this information with third parties and will only use this information for the sole purpose of fulfilling your order. When you use any OKA app through your mobile device, we also collect device type and UUID, a unique identifier generated within the OKA app, and store this information in log files. We use this information to provide you with the most up to date application and features, or to advertise or promote products or services to you.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy, you may contact us using the information below:

Email: [email protected]

Telephone: 1-800.621.8309

If you do not want us to collect information about you, please contact Customer Services at 800-621-8309 to opt out. You will need to provide us with clear instructions about what you would like to be modified or deleted. We will respond to your request promptly.

Acquisition of OKA

In the event that all or part of OKA (or the assets of OKA) is bought, sold or otherwise transferred, or is in the process of a potential transaction, customer information will likely be shared for evaluation purposes and will be included among the transferred business assets.

California Residents

This privacy policy describes how we may share your information, including for marketing purposes. California residents are entitled to request and obtain from OKA once per calendar year information about any of your personal information shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information. To request this information and for any other questions about our privacy practices and compliance with California law, please email us at [email protected]

If you are under 18 years of age, reside in California, and have a registered account with the Site, you have the right to request removal of unwanted information that you publicly post on the Site. To submit a request to remove such information, please email us at [email protected] Upon receiving such a request, OKA will make sure that the information is not publicly available on the Site, but the information may not be completely or comprehensively removed from our systems and databases.