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Trade Program FAQs
Is my business eligible for an OKA Trade account?
If you’re a professional residential or commercial interior designer, decorator, architect, or contractor that works with homeowners or developers fulfilling their design or improvement projects, you can open a trade account.
Can I add another person to my account?
How do I pay for my order?
To place your order, please call 1-800-621-8309 or email [email protected] Payment is due when your order is placed. We accept Visa, Mastercard, American Express, PayPal and Discover.
Can my client pay for the invoice?
Yes. We allow billing to either the Trade member’s credit card or the client’s credit card.
Please visit the shipping page on our website for all shipping inquiries.
When will my order be delivered?
Visit oka.com/shipping for information on product delivery. Please note, we part-ship orders, beginning with the items that are in stock.
Do you include trade invoices with deliveries?
No, when your order is shipped, we include a packing slip which contains no pricing or discount information. We send this so that the recipient can check and sign to say that they have received their items.
Can I send items to multiple addresses?
Orders can only have one shipping address. To ship to multiple locations, we ask that you place separate orders.
Payment, Cancellations & Returns
We have a hassle-free returns process. Please visit the returns page on our website for more information.
How do I cancel my order?
You can cancel your order at any time before it has been shipped from our warehouse. Please contact our Trade team by email at [email protected] if you would like to cancel an existing order.
When will my payment card be charged?
Your payment card will be charged accordingly when each item is shipped. If you choose to purchase through PayPal you will be charged for all of your items immediately.
Can I return sale items?
Yes, items bought on sale can be returned within 60 days and are subject to our standard returns policy.
Are delivery charges refundable?
Should you have to return an item, please note we are unable to refund any delivery charges paid on your original order.
Will you refund my sales tax?
Sales tax will be collected in compliance with applicable state regulations. Resellers must provide a valid resale certificate for the ship to state or be subject to tax.
In the absence of a valid resale certificate, orders will be released for shipment and sales tax will be billed. Sales tax cannot be refunded. This includes sales tax billed on back ordered items expected to ship on a future date.
How can I check when a certain product is available?
Our website is frequently updated with current stock availability.
If you have any other inquiries, please do not hesitate to contact us by emailing [email protected]
OKA USA LLC, 15110 North Dallas Parkway, Suite 620, Dallas, Texas, In 75248.
For all trade inquiries, please call 1-800-621-8309 and dial 1.