COVID-19 Information For Our Customers
- Oka.com is taking orders as usual.
- Due to health and safety regulations introduced in response to COVID-19, all freight delivery orders will be shipped via Threshold delivery as opposed to White Glove. All other delivery services remain operational, with new precautions to keep you and our team members safe.
- For added peace of mind, we have extended our returns period to 60 days.
We want to assure you that the health and safety of our team members and customers remains our number one priority. Like each and every one of you, we are having to adapt hour by hour to the ever-evolving landscape and the latest government updates.
If you have a delivery that is already in process, you may experience additional delays or a change in service level due to precautionary measures being implemented by the local carriers.
If you have any questions or concerns, our Customer Care team remains available to you by phone on 1-800-621-8309, or by email at [email protected]. Please monitor this page for further updates as the situation evolves.
We apologize for the inconvenience and appreciate your patience during this unpredictable time. Our thoughts are with everyone impacted by COVID-19. We are all in this together, so please stay safe.