Customer Service

Shipping Information

	PARCEL			FREIGHT
	Standard*	2-Day Rush Order by 12 noon CT	1-Day Rush Order by 12 noon CT	White Glove
Ship within	2-7 Business Days	1-3 Business Days	1 Business Days	5-10 Business Days
Deliver within	3-7 Business Days	2-3 Business Days	1-2 Business Days	14-19 Business Days
Order value $				15% of order value + $50 handling fee per order, up to a maximum charge of $295
Up to 15	$5	$31	$85
From 15 up to 25	$7	$33	$87
From 25 up to 45	$10	$36	$90
From 45 up to 65	$13	$39	$93
From 65 up to 90	$17	$43	$97
From 90 up to 125	$21	$47	$101
From 125 up to 200	$25	$51	$105
From 200 up to 350	$35	$61	$115
From 350 up to 500	$50	$76	$130
From 500 up to 650	$65	$91	$145
From 650 up to 800	$80	$106	$160
From 800 up to 1000	$95	$121	$175
Over 1000	$99	$125	$179

Parcel Delivery (Light Items)

Larger order quantities shipped Standard Delivery may be delivered by an alternative ground method. This could lengthen the delivery time by up to 7 business days.
Some larger items won’t be eligible for 2-Day Expedited or 1-Day Expedited delivery.
For deliveries that are sent via FedEx or an alternative shipper, packages may be left outside the delivery address if no one is at home at the time of delivery – signature not required.
An update will be communicated once your order is ready to dispatch.

Freight (Heavy or Large Fragile Items)

White Glove Delivery includes delivery, un-crating, and placement of the item in the room or area you specify on the ground floor inside your home.
Orders are usually shipped within 5-10 business days and should arrive in approximately 14-19 business days.
Expedited shipping is not available for White Glove Delivery orders, and delivery cannot take place on weekends or national holidays.

Sales Tax

Sales tax is collected on merchandise, shipping and handling as applicable where required by law.

Shipping oustide of the contiguous United States

Shipping outside of the contiguous United States is available via a freight forwarding fervice, please contact the Customer Service team to discuss your requirements.

Useful Information

If your order contains multiple items and one or more of them will take four weeks or longer to be delivered, you may choose to have your items delivered in one shipment, or individually, as soon as each item becomes available. These options will appear during the checkout process.

Shipping Information

	PARCEL			FREIGHT
	Standard*	2-Day Rush Order by 12 noon CT	1-Day Rush Order by 12 noon CT	White Glove
Ship within	2-7 Business Days	1-3 Business Days	1 Business Days	5-10 Business Days
Deliver within	3-7 Business Days	2-3 Business Days	1-2 Business Days	14-19 Business Days
Order value $				15% of order value + $50 handling fee per order, up to a maximum charge of $295
Up to 15	$5	$31	$85
From 15 up to 25	$7	$33	$87
From 25 up to 45	$10	$36	$90
From 45 up to 65	$13	$39	$93
From 65 up to 90	$17	$43	$97
From 90 up to 125	$21	$47	$101
From 125 up to 200	$25	$51	$105
From 200 up to 350	$35	$61	$115
From 350 up to 500	$50	$76	$130
From 500 up to 650	$65	$91	$145
From 650 up to 800	$80	$106	$160
From 800 up to 1000	$95	$121	$175
Over 1000	$99	$125	$179

Parcel Delivery (Light Items)

Larger order quantities shipped Standard Delivery may be delivered by an alternative ground method. This could lengthen the delivery time by up to 7 business days.
Some larger items won’t be eligible for 2-Day Expedited or 1-Day Expedited delivery.
For deliveries that are sent via FedEx or an alternative shipper, packages may be left outside the delivery address if no one is at home at the time of delivery – signature not required.
An update will be communicated once your order is ready to dispatch.

Freight (Heavy or Large Fragile Items)

All furniture and larger fragile items will be delivered via our White Glove Delivery service.
White Glove Delivery includes delivery, un-crating, and placement of the item in the room or area you specify on the ground floor inside your home.
Orders are usually shipped within 5-10 business days and should arrive in approximately 14-19 business days.
Expedited shipping is not available for White Glove Delivery orders, and delivery cannot take place on weekends or national holidays.

Sales Tax

Sales tax is collected on merchandise, shipping and handling as applicable where required by law.

Shipping oustide of the contiguous United States

Shipping outside of the contiguous United States is available via a freight forwarding service, please contact the Customer Service team to discuss your requirements.

Useful Information

If your order contains multiple items and one or more of them will take four weeks or longer to be in stock, you may choose to have your items delivered in one shipment, or individually, as soon as each item becomes available. These options will appear during the checkout process.