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Privacy Policy

Privacy Policy

This privacy policy (“Policy”) explains how OKA USA LLC (“OKA” or “we”) use personal information collected on OKA’s website at (“Site”). Please read this Policy before using the site or submitting any personal information. By using the Site, you are accepting the practices described in this Policy. You are encouraged to review the Policy whenever you visit the Site to make sure you understand how any personal information you provide will be used.

The privacy practices set forth in this Policy are for the Site only. If you follow links to other websites, please review the privacy policies posted at those sites.

We reserve the right to make changes to this Policy at any time. Any changes will be posted as an update on the Site along with the date the change was made. Changes will only apply to activities and information on a going-forward basis from the date of the change unless we receive your express consent otherwise. Your continued use of the Site, including providing personal information to us following such changes, is your acceptance of the revisions to our Policy.

Information We Collect

As part of providing the products and services available on the Site, we collect “personal information” from you that can be used to identify you or contact you, such as your name, mailing address (including billing and shipping addresses), telephone number, email address, and credit card numbers. Providing personal information to us is your choice. If you prefer that we not collect and process this type of personal information about you, please do not provide it to us. However, if you choose not to provide personal information you will not be able to purchase products or take advantages of certain features on the Site. Children under 13 are not permitted to use the Site, and we do not knowingly collect any personal information from children under 13.

How We Use Your Personal Information

Except as specified in this Policy, OKA does not sell, rent, trade or disclose your personal information to third parties without your prior consent. However, OKA may use, process and disclose personal information to:

  • fulfill your orders;
  • process and collect your payments;
  • send information to customers about orders;
  • send you promotional marketing material about OKA’s offerings and partners;
  • enforce OKA’s agreements with you;
  • customize, analyze, adjust and improve the Site to better meet your needs;
  • execute a sweepstakes, contest or other promotion;
  • provide you with important administrative information regarding the Site, such as changes to this Policy and our Terms of Use;
  • prevent fraud and other prohibited or illegal activities; and
  • comply with potential requests of law enforcement or data protection agencies.

We may combine your personal information with other technical and other information in accordance with the purposes specified above.

We may also use your deidentified personal information to prepare anonymized, aggregated data about our users ("Anonymized Data"). We may use and share this Anonymized Data for any lawful purpose.

Commitment to Data Security

We take commercially reasonable efforts to protect your personally identifiable information and keep it secure. Only authorized employees, agents, and contractors (who have agreed to keep information secure and confidential) of OKA have access to your personal information. All personal information transmitted during checkout is secured with the latest SSL 128-bit encryption. Furthermore, credit card numbers are encrypted before they are stored, so in the rare and unlikely case of a breach of security, the chance of sensitive information being compromised is greatly decreased. However, be aware that information transmitted over the Internet cannot be guaranteed to be 100% secure. We encourage you to exercise appropriate precautions when submitting personal information to the website, especially if you are using a Wi-Fi “hotspot” or other shared public network.

Distribution of Information

From time to time, your postal address may be made available to third parties. In many cases these are companies and individuals performing functions on our behalf, such as fulfilling orders, delivering packages, sending postal mail and e-mail, serving ads on our behalf, providing search results and links, and processing credit card payments. These third-party service providers have access to personal information needed to perform their functions but may not use it for any other purpose. We may also share your personal information with carefully selected, reputable companies that we think may have a product or service you will like. However, you have the right to request your name or postal address not be shared with any other business. Your email will never be shared with any other business for any use other than database and order management on our behalf.

If at any time you do not want us to share your information for marketing purposes, please notify us by phone, fax, or email, and we will honor your request. Please note some requests may overlap with current mailings, and you might continue to receive mailings for a short time after your name has been removed. We apologize for any temporary inconvenience this may cause. Removing your information for marketing purposes will not affect our use of your information for other purposes, such as billing and shipping orders.


You will receive promotional emails from us only if you have asked to receive them. Each time you receive an email from OKA, you will be given the opportunity to opt out of further promotional messages. If you choose to opt out, we will stop sending you emails. Please note, however, that some email promotions are prepared well in advance, so you may continue to receive offers after you have chosen to opt out. We appreciate your patience in giving us time to carry out your request.


What Are Cookies?

A cookie is a small text file that is saved to the hard drive of your computer, mobile phone or tablet, when you access a website. Cookies are a well-known technology that is used by most websites in order to make the website work more efficiently.

Similar Technologies

Pixels and web beacons are tiny images that may be found within web pages and emails, requiring a call (which provides device and visit information) to our servers in order for the pixel to be rendered in those web pages and emails. We use pixels to learn more about your interactions with email content or web content, such as whether you opened an email or interacted with ads. Pixels can also allow us and third parties to place Cookies on your browser.

Local storage enables a website or application to store information locally on your device(s). Local storage may be used to improve the your Oka experience, for example, by enabling features, remembering your preferences and speeding up site functionality.


What do Cookies do?

Cookies enable us to collect information on a number of things, including recognising your device (so we can display the mobile version or tablet version of our website if you are viewing on a mobile device). Cookies also show us how you use our website and which pages you visit and allow us to customise your experience. They also provide information that helps us monitor and improve our website's performance.


How does OKA use Cookies?

We have divided our cookie use into four categories.



These are the cookies that are essential for our website to operate effectively. They include cookies that allow you to access restricted areas of our website, or remember your cookie preferences. Necessary cookies can only be disabled by changing your internet browser settings, although this may mean our website will not function as intended.



Advertising cookies are third-party cookies which are used to provide you with advertisements relevant to you and your interests. This may result in you seeing these advertisements on our website and on other websites you visit.

We partner with Rakuten Advertising, who may collect personal information when you interact with our site. They are a data Controller and their collection and use of this information is subject to their privacy policy located here (link opens in new windows - please note that we can't be responsible for the content of external websites):

You can revoke your consent from Rakuten here

In general, you can opt-out of advertising cookies by following these links (link opens in new windows - please note that we can't be responsible for the content of external websites):

Your mobile device has settings that allow you to control whether ad partners can use information about your use of mobile applications to show ads to you. On iOS devices, this setting is called “Limit Ad Tracking” and on Android devices, this setting is called “Opt out of Ads Personalization.”



We use personalisation cookies to understand how you use our website across all your devices, by pseudoanonymously matching your devices to you. This will include us keeping track of your browsing history and activity to help us identify you. This will allow us to provide you with targeted marketing on our website, by email and on other websites through other marketing channels.

You can disable these cookies through your browser settings:

  • Chrome: Go to Preferences; then go to Privacy and Security
  • Safari: Go to Preferences; then go to Privacy
  • Explorer: Go to Internet Options; then go to Privacy



These cookies allow us to recognise and keep track of the number of visitors to our website, and see which pages you view. This allows us to improve the functionality and design of our website, for example by ensuring you can easily find the content you are interested in. We partner with Google Analytics for these purposes. The data is aggregated and anonymised, which means we cannot identify you as an individual.

You can stop these cookies being dropped by downloading the Google browser add-on located here (Link opens in new windows - please note that we can't be responsible for the content of external websites):

Internet browsers can increasingly be used to block Google Analytics:

  • Chrome: Go to Preferences; then go to Privacy and Security
  • Safari: Go to Preferences; then go to Privacy
  • Explorer: Go to Internet Options; then go to Privacy

The data is aggregated and anonymised, which means we cannot identify you as an individual.


3rd Party Providers

Some 3rd party cookies may be enabled on your device when you engage with content from external platforms which is embedded in our website.

Our service providers use cookies and those cookies may be stored on your computer when you visit our website. Two principle service partners in this regard are Facebook and Google.

We use Facebook Pixel Manager to help us to track and analyse user behaviour on our website. Facebook Pixel Manager uses a pixel placed on our website It helps track conversions from Facebook ads, optimise ads based on collected data, build targeted audiences for future ads, and remarket to qualified leads.

You can view the privacy policy of this service provider at (link opens in new windows - please note that we can't be responsible for the content of external websites):

We use Google Tag Manager to manage tracking and analytics on our website.

This service uses cookies to manage JavaScript and HTML tags used for tracking and analytics on our website.

You can view the privacy policy of this service provider at (link opens in new windows - please note that we can't be responsible for the content of external websites):


How long do OKAs Cookies stay on your device?

The length of time that our cookies will stay on your device varies from cookie-to-cookie. Some are known as ‘session cookies’ which will only stay on your device whilst you are viewing our website. Others cookies, known as ‘persistent cookies’ will stay on your device for a longer period. Some ‘persistent cookies’ will expire after a certain length of time, and others will stay on your device until they are deleted, typically by changing your browser settings.

  • Chrome: Go to Preferences; then go to Privacy and Security
  • Safari: Go to Preferences; then go to Privacy
  • Explorer: Go to Internet Options; then go to Privacy


Can I enable ‘Do Not Track’?

Do Not Track (DNT) is a feature offered by some browsers, with some newer browsers offering it as default. It sends a signal to websites to request that your browsing isn't tracked by third party ad, social networks or analytic companies. Our website doesn’t currently respond to DNT requests as there’s no industry-wide uniform standard to how DNT requests are managed. We'll continue to review DNT and other new technologies, but won't respond to DNT requests.

Mobile Device

If you use access the Site or any OKA app through your mobile device, we may collect your geo-location information to assist us in fulfilling your order. You may at any time prevent the Service from using your location by turning this option off at the device level. We will not share this information with third parties and will only use this information for the sole purpose of fulfilling your order. When you use any OKA app through your mobile device, we also collect device type and UUID, a unique identifier generated within the OKA app, and store this information in log files. We use this information to provide you with the most up to date application and features, or to advertise or promote products or services to you.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy, you may contact us using the information below:

Email: [email protected]

Telephone: 1-800.621.8309

If you do not want us to collect information about you, please contact Customer Services at 800-621-8309 to opt out. You will need to provide us with clear instructions about what you would like to be modified or deleted. We will respond to your request promptly.

Acquisition of OKA

In the event that all or part of OKA (or the assets of OKA) is bought, sold or otherwise transferred, or is in the process of a potential transaction, customer information will likely be shared for evaluation purposes and will be included among the transferred business assets.

California Residents

This privacy policy describes how we may share your information, including for marketing purposes. California residents are entitled to request and obtain from OKA once per calendar year information about any of your personal information shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information. To request this information and for any other questions about our privacy practices and compliance with California law, please email us at [email protected]

If you are under 18 years of age, reside in California, and have a registered account with the Site, you have the right to request removal of unwanted information that you publicly post on the Site. To submit a request to remove such information, please email us at [email protected] Upon receiving such a request, OKA will make sure that the information is not publicly available on the Site, but the information may not be completely or comprehensively removed from our systems and databases.

Corporate Subscribers

Corporate Subscribers may receive relevant promotional materials from Oka via email if they consent to it. A Corporate Subscriber can stop any such communication by choosing to opt out of the communication for example following an unsubscribe link in the email.

Corporate Subscribers can receive notice of promotional offers by phone or postal mail as a matter of Oka’s legitimate interest, given that Oka will screen its Corporate Subscribers preferences against public opt out registries in the UK. A Corporate Subscriber can stop any such communication by choosing to opt out of the communication for example by communicating such preferences to an Oka representative at any time. Service communication to Corporate Subscribers continues as a matter of legitimate interest and cannot be opted out of.