Tailored by OKA FAQs


When will my Tailored by OKA item be delivered?

All Tailored by OKA pieces are handmade to order and will be delivered in eight to 10 weeks. As soon as your order is ready, a member of our team will be in touch to arrange a delivery time that suits you.


What if I add other items to my Tailored by OKA order?

That’s no problem. If you add any other items to your Tailored by OKA order, they will be delivered separately. You will receive a separate email confirming delivery for these items.


I am an OKA Trade customer. Does my discount apply to the Tailored by OKA Collection?

Yes, your Trade discount can be applied to all Tailored by OKA items.


What is the guarantee on my Tailored by OKA item?

There is a one-year guarantee on the fabric, a five-year guarantee on the springs and a ten-year guarantee on the frame. For further information, please contact a member of our Customer Service team.


How much will it cost to have my Tailored by OKA item delivered?

A Tailored by OKA delivery costs the same as our standard heavy delivery fee: £60.

Please note, for UK Offshore (including Northern Ireland), Highlands and Islands, additional costs for delivery may apply depending on location and parcel size. A member of our team will be in touch as soon as you place your order to confirm details. If you choose not to proceed with our delivery quote, your order will be cancelled, and you will not be charged. If you would like a quote before placing an order, please call +44 (0)1235 433930.


Can my Tailored by OKA order be shipped internationally?

Yes, please contact our Customer Service team for a quote on 03330 042 042 or +44 (0)1235 433930, or by email at [email protected].


Can I order fabric swatches?

You may order up to five complimentary fabric swatches, which will be delivered free of charge. To order swatches please visit oka.com/tailored-swatches.


What if I change my mind?

As Tailored by OKA products are made to order, after you've placed your order, you have 48 hours to contact us to make alterations or cancel your order.

After this, we'll only be able to offer a 50% refund for any cancellations. Following delivery, you'll have 14 days in which you can return your Tailored by OKA product for a 50% refund. A collection fee of £60 will apply.

Should your Tailored by OKA product arrive faulty or damaged, we will either repair or replace it free of charge.