To ship to addresses outside UK, Please visit our USA Store
All Tailored by OKA upholstered furniture is hand-made in the UK by a team of highly skilled craftspeople.
From start to finish, each piece is created with the utmost care and attention to produce distinctive designs constructed to high standards from carefully selected materials. Please take some time to read the information in this care guide. With the correct care and maintenance, your Tailored by OKA furniture will provide you with years of comfort and satisfaction.
Our Tailored by OKA range of upholstered furniture is available in stonewashed linen, laundered linen, and velvet. Each fabric has different characteristics, which require different methods of care to keep them looking their best. Every effort is made to ensure that the products supplied correspond as closely as possible to display items in our stores, fabric swatches, and images used in our magazines and on our website; however, variations may occur during normal manufacturing between batches, and due to the unique characteristics of natural materials.
- Stonewashed linen has a distressed and more relaxed finish, whereas laundered linen is much finer.
- Fabrics with a linen content can occasionally pill in the early stages of use, and have fine threads visible. Some display slub characteristic effects and may include occasional seeds and husks.
- Linen has a natural tendency to crease, which enhances its textural appearance. Creases will soften and fade out as the fabric relaxes.
- Tailored by OKA linen fabrics are available for both our fixed and loose cover options.
- Delicate fabrics like velvet have a raised pile and exhibit shading variations, crushing lines and bruising, all of which create unique features. The pile may compress over time in high use areas. Extra care with liquids should be taken as these may mark the velvet.
- On occasion, velvet upholstery may become crushed during transit. Allow time after unpacking for the pile to relax and settle. For persistent crushing lines, a light steaming or gentle brushing in the direction of the pile should make them disappear.
- Due to the methods of dyeing used with certain fabrics, there may be variations in colour and shading. This can occur within the same batch and is quite normal.
- Tailored by OKA velvet fabrics can only be selected for fixed covers.
- Our range of clever velvet has all the positives of real velvet, plus extra qualities due to its polyester weave.
- The polyester holds its colour and doesn’t stain from spills or wear out with friction. It doesn’t absorb water or oil so it is easy to clean.
- The fabric also has a stain guard for extra protection, so any liquid spills will ball up on the surface and can be dabbed off. Baby wipes are also a miracle cure for any spillages.
- The pile springs back when fluffed or hoovered so will not mark permanently with use.
- As a loose cover it is machine washable; the colour will not fade due to the way the yarn is dyed.
Loose-covered furniture offers optimum practicality without compromising on style. Loose covers create a more casual look for your furniture than fixed covers, and can be easily removed for cleaning. They are available for our linen fabric options, and should be professionally dry cleaned.
- Loose covers have an allowance for up to 3% shrinkage (which will vary from fabric to fabric) when cleaned, and may not fit tightly at first. However, they are designed to fit perfectly over the frame, so make sure the cover is pulled taut in all directions.
- The covers are supplied separately to the frame so your furniture will require dressing upon arrival. This may mean that some of the covers are slightly creased, but the creases will drop out naturally with time and use. A light steaming will remove the creases. Regular redressing will be required to keep loose covers neat and tidy once in use.
- When removing loose covers for cleaning, please ensure that all covers are laundered at the same time to avoid colour variation.
Cushions contain high quality fillings carefully calculated to give the correct loft for each range. All seat and back cushion fillings will compress when used, just like a pillow. The appearance and performance of your cushions can be preserved by regular maintenance. Follow these simple steps as soon as your furniture is in use:
Foam with Fibre Wrap
- This is a firmer and more supportive filling than fibre, which softens with use.
- Due to small tolerances in polyurethane foam manufacturing process, the hardness of the foam may vary from cushion to cushion within the same product or order; however, the variance may reduce with use over time.
- Plump cushions firmly on the outside borders occasionally to restore air between the fibres and maintain the shape.
- Seat covers should be rotated, and redressed regularly to realign the seat edges.
Fibre Or Feather
- This is a soft and comfortable filling that requires frequent maintenance to keep it looking plump.
- At the end of each day, plump cushions firmly on the outside borders to restore air between the fibre or feather; this will maintain the look and comfort, and help prevent fibres or feathers binding or flattening.
- Complete the maintenance below at least once a week; the more often this is carried out the better the filling will perform.
1. Place the cushion on one of its outside edges and beat the opposite border of the cushion inwards with the flat of your hands. The more vigorously you do this, the better.
2. Turn the cushion round a quarter turn onto the next side and repeat until all four sides have been beaten.
3. Finally, give the cushion a shake and replace.
4. Remove the filling interiors from their covers occasionally to plump them.
All our duck feathers are sustainably source.
All Cushion Fillings
- Fillings which are not maintained correctly from the beginning will bind and become difficult to restore, losing comfort and shape.
- Swap reversible cushions around and turn where possible to ensure equal wear.
- Selected Tailored by OKA ranges have cushion covers which are not fully reversible. Non-reversible fibre-filled cushions should have the pad removed from the cover and turned over occasionally.
- Cushions are likely to have moved during transit and, because they need time to settle, may cause slight lifting of the back pads. Redressing may be required so that they sit correctly. Ensure the cushion pads are positioned well back, squarely and flat on the seating platform so the backs sit flat to the seat.
- The feel of the seat will vary depending on the fabric and size chosen; different fabric compositions can either give a more relaxed or firmer feel to the seat when in use. Larger versions of a range have more cushion surface area for air to escape, so may compact more and feel different to smaller options in the same range.
All Tailored by OKA frames and legs are crafted using sustainably sourced hardwood, and are constructed using the traditional screw and dowel method for maximum durability. The removable legs are made from solid oak, and are available stained to an Ebony or Greyed Oak finish.
- Furniture must be positioned on a level solid surface to ensure the product does not rock and damage the frame; use felt pads on the feet to assist if the floor is not level. Protect wooden and delicate flooring from possible marking by feet or castors by using felt pads or castor cups.
- Removable legs that screw in may loosen with use; check monthly that they are secure by gently turning, but be careful not to over tighten.
- Avoid dragging or dropping your upholstery onto corners or feet, or leaning back on two legs as this may cause damage. Always lift furniture with two people and place down gently.
- To clean the wooden legs on your furniture, use a clean, damp cloth. They can be polished occasionally with natural wax. We recommend that you do not use household detergent or cleaning products on them.
- All foam is manufactured to meet stringent flammability regulations; additives used to comply with this standard may occasionally give rise to a slight odour which will dissipate over time once the product is unwrapped, aired and in use.
- If upholstery is exposed to direct sunlight for long periods of time, it will cause the colour and fabric to deteriorate. Use in hot and sunny conservatories is not recommended.
- At least a 30cm clearance from heat sources such as radiators is advised to prevent colour change or permanent marks occurring. Likewise, keep furniture safe distance away from open fires.
- Do not place hot items such as cups, laptops or hot water bottles on the fabric as this may leave a mark.
- We do not recommend locating products in excessively high or low temperatures or where the environment is often damp, as this may cause issues.
To help prolong the life of your upholstery, we advise the following:
- Regular cleaning with a soft brush and/or gently vacuuming helps keep your furniture looking its best as accumulated dust will accelerate the wear of covers.
- Periodic cleaning of the entire piece is essential to maintain appearance and prevent premature fading and wear as ground in dirt will damage the fabric.
- All upholstery products should be professionally cleaned in situ unless otherwise stated. We recommend using a reputable specialist upholstery care professional and requesting a colour fastness test is performed and is satisfactory on an inconspicuous area before cleaning commences as OKA cannot take responsibility for third party actions.
- Do not dry clean or wash covers unless it is specifically stated that you can, as doing so could result in a loss of fire retardant properties and cause fabric durability issues.
- Remove all spills immediately. Blot liquid spills with a clean, dry, white cloth; work towards the centre of the spill. Do not rub or use abrasive cleaners as this may damage the furniture. Should the piece become stained or suffer other damage, we recommend professional help is sought.
- For wooden components, use a lightly damp cloth rinsed in warm water, do not use a detergent. Polish periodically with a natural wax.
- Avoid sitting on the arms or edges of furniture as this may cause distortion.
- Pushing feet against or placing them on the arms may cause damage to the arm or frame.
- Using a footstool as a seat may cause damage to the legs and frame.
- Please do not allow your furniture to be jumped on as this will damage the springs and frame.
- Take care to prevent sharp objects such as toys, buckles, garment studs and heels from coming into contact with your furniture as they may cause damage.
- We recommend you discourage domestic pets from climbing on or clawing upholstery. If snags do occur, do not pull them; instead, thread them back in gently. If you share your furniture with pets, we would advise you to clean any loose covers regularly to keep them looking their best.
- Avoid air pollution such as cigarette smoke and cooking fumes, which can cause fabric to fade or change colour.
- Avoid contact with chemicals such as household and baby wipes, hair and skin preparations, fake tans, insect repellents and other cosmetics, or household cleaning materials other than those recommended as these are likely to damage the surface.
- Take great care when unzipping covers and replace them correctly. Never force a zip, and avoid trapping fabric when fitting or lifting items by the zips.