Interior Design Terms and Conditions


These interior design terms and conditions apply to our interior design service (“Interior Design Service”) and are supplementary to our main terms and conditions which shall also apply, and which can be found on our website via the following link:

In the event that there are any inconsistencies between our main terms and conditions and these interior design terms and conditions, the provisions within these interior design terms and conditions shall take precedence.

Design Deposit

In order to secure the project with the Interior Design Service and get assigned to a designer, we require a design deposit after the initial consultation. Our design deposit is £450 per room redeemable against a minimum spend of £5,000 per room made by yourself with your dedicated interior designer (“Design Deposit”). This cannot be referenced with any other order, person or business.

We can only proceed to the design stages after the design deposit payment has been settled.

We accept the following credit cards and debit cards and payment methods: Visa, MasterCard, American Express, Delta, PayPal, bank transfers and OKA Gift Cards.

We will charge an additional design deposit when adding areas to an existing project.

Design Deposits can only be refunded once installation of all goods has been completed and any returns have been processed leaving the total order value to exceed £5000 per room.

Site Visits

Depending on location, our designers can attend your property to carry out a full site visit and take measurements. All projects within a 2-hour travel time of either OKA’s Chelsea or Guildford stores are free of charge.

Projects under two rooms outside this radius may require an additional charge of between £100-200 (depending on location) to cover travel costs. This will be added to the Design Deposit and will also be redeemable against a minimum spend of £5000.

International projects may require additional site visit charges redeemable against a spend of over £20,000.

Virtual Consultations

Virtual consultations, design presentation and meetings will be held via Microsoft Teams, Zoom or FaceTime. Your designer will book a time in with you via a diary invite sent to your preferred email address provided by you.

You will be expected to supply photographs, measurements of the space and rooms and a floor plan if obtainable.

We may ask for you permission to record the meeting for training purposes only.

Design Proposal

Design proposals will take between 5-10 days to prepare depending on the size of the project.

We prefer to present our proposal to you in person or virtually before sending you a copy of the proposal.

Our service includes 2 rounds of amendments per project. Any further amendments may require an additional fee.


Your payment will be processed immediately upon ordering.

We ask that all orders are to be placed through your allocated designer to ensure your deposit is refunded.

To ensure the stock is reserved for your project as per the approved proposal, your payment must be received within a maximum of 7 days after the date that invoice has been issued. If the payment is not received within the 7 days, the stock will be released.

Lead-Times and Delivery

Lead-times of products can vary; your designer will be able to provide this information before payment is taken. In-stock items can be delivered within 10 working days.

We will aim to manage your deliveries so that you receive the majority of your order in one go followed by some smaller deliveries if necessary, but this cannot be guaranteed.

The installation service will include the following services: sending one of the design team members on site to meet the OKA delivery van, unpacking, placing the items into position and dressing the property according to the designs produced for orders over £10,000. We also ensure that all packaging is taken away.

We do not hang mirrors or picture frames, but if requested by you in writing, we can arrange this service at an additional cost.


We encourage you to be sure certain of the finalised design before ordering through us. If necessary, we will offer to show you the products in our showrooms before finalising the design and taking payment to limit possible returns.

Full details of our returns policy can be found within our main terms and conditions.

Trade Customers

Trade customers will be able to use our interior design service for a non-refundable amount of £1500 per room. Once we have completed our proposal and you acknowledge your agreement in writing, we will transfer you to our trade department to process your order.

Consultations at your property will incur an additional fee of £450 if your property is within a 2-hour travel time of OKA’s Chelsea or Guildford stores, such fee will be non-refundable. If your property is based outside this radius, we reserve the right to charge you additional travel expenses.

Alternatively, our Trade team is able to provide some advice virtually or at our Chelsea store if requested.


Window Treatments

Our window treatments are outsourced by OKA to our trusted window treatment manufacturers.

These treatments are a made to measure item made specifically to your order specifications. Once you have paid for your order, we are unable to cancel the order. We do this as the items we make or source for you are unlikely to be re-saleable to others. We are unable to refund the amount paid for these made to measure items unless they are faulty, in which case this will be processed in accordance with clause 13 of our main terms and conditions which can be found here:

Our measure and/or fitting service will depend on the size of your project, budget and location. It may be preferable for you to take measurements yourself to avoid additional charges from us for our measuring services. We have supplied a Measure Guide and can offer guidance to the designer or you with regards to what information we require prior to any visit. If you would prefer for us to come out to measure or if the soft furnishing requirements necessitate this then we can facilitate this in accordance with the below costs.

Our costs for attending to carry out our measure and/or fitting services are: £475 a day or £250 for half a day, excluding overtime, petrol, parking, and/or congestion charges which will attract addition costs.

Our services cover locations within a 2-hour drive from where the fitters are based in London and Worcester. We may be able to arrange measuring and fitting via local fitters in areas where it may not be financially viable for our fitters to visit, but this cannot be guaranteed.

We will provide you with a free of charge estimated quote based on measurements we have either taken whilst visiting your property or measurements which you have supplied yourself (guidelines will be provided). If you accept our quotation, we shall arrange a full site measure carried out by either us or our contractors.

Tailored by OKA

Once you place an order, any alterations or cancellations communicated to us in writing within 48 hours of when you placed the order will be free of charge. In the event of cancellation or significant changes by you are communicated to us in writing after this 48-hour timeframe, you will be charged a restocking fee and will only entitled to a refund of 75% of the original amount paid.

Following 60 days of the order, regrettably we cannot offer any refunds on returned items. In the case that your product is faulty, this will be processed in accordance with clause 13 of our main terms and conditions which can be found here: