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Terms & Conditions

Terms & Conditions

Cookies (sadly not lovely chocolate ones)

Cookies store small pieces of information on your computer (with your permission) when you browse our website, so that we can deliver a unique and hassle-free shopping experience. These are the cookies we use:


Web Analytics Cookies

We use web analytics cookies to gather information on how visitors browse our website, including most popular web pages and how long visitors spend on the site. This information is used to help us understand what you like and don’t like, so we can constantly improve. We cannot see individual browser behaviour, so all information cannot be tracked back to you.


Session Cookies

Sessions cookies are cookies that are deleted as soon as you close your browsing session on our website, and ensure you don’t get asked the same question twice. They remember if you have entered a promotional code, changed any browser settings and if you have already entered information like your shipping or billing address.

Tracking Codes

Tracking cookies help us remember your settings for when you return to our website on another visit. For example we remember which products you have added to your basket and login ID’s (but not passwords!) We advertise on 3rd party websites, and reward our advertisers when they send a visitor to our site who buys within 30 days of that visit. We place a cookie on your computer when you visit us from an advertiser, so we can track any sales within the 30 days.


No Private Information is Stored

Remember, our cookies don’t store information that can identify you, so no one will be able to contact you by phone, email or in any other way. Tracking is limited to the OKA site and never gets shared with anyone else.


How to Block Cookies

You can block cookies by activating the setting on your browser that allows you to refuse them. Please note, if you block all cookies you may not be able to access all of the site, and you might not be able to shop with us.


Terms and Conditions


We accept Visa, Mastercard, American Express and Delta.


Receipt of Order Confirmation

You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence.  If you do not receive this email please contact customerservice@oka.com, so that we may investigate and confirm that your order has been placed successfully.



Prices include duty no matter which country you are shipping to. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time, including any alterations to the duty rate.



OKA takes the utmost care to ensure that product information and colours are accurate. Due to the limitations of the photographic process, goods may not be exactly the same colour as shown.


Product Information

We do our very best to ensure that all items you see are as close as possible to the photographs shown, but, since they are not mass-produced, and many of them are either handmade from natural materials or hand-finished, slight variations in colour and size may occur from time to time. We hope that you understand this and appreciate the skill and craftsmanship required to make such high quality products. All products shown are subject to availability.

Product Copyright

The OKA Direct product range is produced to our original designs. The copyright and designs are owned by OKA Direct or its exclusive suppliers who will take steps to protect their rights if these are infringed. © OKA Direct Ltd. Registered No. 3722366


International Shipping

Subject to availability of service, accessibility to property, local customs costs/regulations, transport mode and shipment size. Unfortunately we are unable to ship OKA orders to Russia. Read more about our shipping procedure >


Returns Policy

Unfortunately we cannot accept returns for international orders. Please contact our Customer Service team on +44 1235 433930 for more information.



You are entitled to cancel your contract if you wish providing you act within 7 working days of receipt of the goods.

If you wish to exercise this right prior to dispatch of goods please email customerservice@oka.com or call us on +44 1235 433930.

If your order has already been dispatched please note that we are unable to accept returns for international orders.



All items are subject to availability.

We will inform you as soon as possible if goods you have ordered are not available.



OKA Direct cannot accept any liability for a failure to comply with instructions specifically stated on the Website or in the catalogue. When you place an order to purchase a product from OKA Direct your order represents an offer to us to purchase a product which is accepted by us by way of a dispatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such dispatch note do not form part of the contract.

OKA Direct endeavours to check the accuracy of the information on this site. However, OKA Direct does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this web site you are entitled to reject the goods and return them to us.


Competition Terms and Conditions

  1. OKA competitions are open to residents of the United Kingdom, Channel Islands and Isle of Man aged 18 years or over, except employees of OKA and their families.
  2. It is a condition of entry that you must provide us with a valid email address, and this will be added to our email marketing database which can be unsubscribed from at any time. Any other conditions required will be stipulated upon entry.
  3. Entry is restricted to one per person.
  4. The closing date for entries will be the end of each month unless indicated.
  5. There is no purchase necessary to enter and no cash alternative will be offered.
  6. If the prize is an OKA product, OKA reserves the right to change the prize for an alternative OKA product of an equivalent value.
  7. By entering our competitions, the winner agrees to their name being shared on our social media channels.
  8. OKA reserves the right to re-draw the winner if the original winner cannot be contacted within 28 days of the competition closing date.
  9. OKA’s decision is final and no correspondence will be entered into.


Privacy Policy

All OKA Direct online purchases take place in a safe environment using the latest security technology to protect our customers.

We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.

Your payment details are held in an encrypted format by our payment provider, (Secure Trading) - they are so secure even we cannot see them.

This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

The encryption technique we use is the highest standard available for e-commerce and certified by VeriSign, the world's most respected certification body for internet firms.

If you are still not convinced about the safety of shopping online, but would like to shop with us please call us on +44 1235 433930 and place your order over the phone. We are open Monday to Friday from 4.00am to 4.00pm EST and Saturday from 4.30am to 9.30am EST.


Privacy Policy:

Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.


Information we hold:

If you have shopped with us we will hold your name, address, telephone number and email address. Credit card details are held by Commidea who is our payment provider; this is so secure we can’t even see them! We will also hold the shipping address(es) for your orders and the password information associated with your account. We also maintain a record of your product selections.

If you have requested a catalogue, entered a competition or completed feedback, we hold your name, address, telephone number, email address.


Information we use:

We use the information we hold on your records for operational purposes, for example processing your order, dealing with queries, tracking shipments, reviewing past purchases.

Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements.

Any successor to OKA Direct may use your information on the same basis.

We also use the information to keep you up to date with OKA Direct: mailing new catalogues and sending emails as appropriate.

We occasionally make our postal mailing list available to carefully selected companies. If you do not want your information to be made available, please tick the relevant box when requesting your catalogue or signing up for email newsletters.

For purposes of quality control and training, calls and emails may be monitored.

OKA Direct Ltd UK Registration number: 3722366 VAT number: GB 740 467633 Registered office: OKA Direct Ltd, 170 Brook Drive, Milton Park Trading Estate, Abingdon, Oxfordshire, OX14 4SD