Shipping Information - OKA U.S.
0 items - $0.00

Shipping Information

Christmas Delivery

Christmas Deliveries

To ensure your orders arrive in good time for Christmas, we must receive them no later than the following dates:

 

Delivery Type Order before midnight on...
Standard Delivery Thursday 20th December 2018
Heavy and Fragile Delivery Outside the M25 Sunday 9th December 2018
Heavy and Fragile Delivery Within the M25 Sunday 16th December 2018
Overseas Delivery Sunday 2nd December 2018
Express Deliveries Thursday 20th December 2018

 

Items from the OKA range can be shipped throughout the USA and Canada. All prices quoted are in US Dollars. Shipping is subject to availability of service, accessibility to property, local customs costs/regulations, transport mode & shipment size.

Please note that in the event of adverse weather conditions, the shipping times quoted below may be extended.


USA Shipping

USA Standard Shipping - $9.95

Up to 10 business days. Please note, shipping is subject to availability of service, accessibility to property, local customs costs/regulations, transport mode and shipment size.

 
 

USA Fragile Shipping - $155

Up to 40 business days. Please note, shipping is subject to availability of service, accessibility to property, local customs costs/regulations, transport mode and shipment size.

 
 

USA Heavy Shipping - $800

Up to 40 business days. Kerbside shipping only. Please contact our Customer Service team on +44 1235 433930 if you require any extras. Shipping is subject to availability of service, accessibility to property, local customs costs/regulations, transport mode and shipment size.


International Shipping

International Standard Shipping

Europe: Up to 40 business days - $50
UK Mainland: Up to 5 business days - $8
UK Offshore, Highlands and Islands: Up to 20 business days - $8
Rest of the world: Prices and timings vary based on location. A member of our team will be in touch as soon as you place your order to confirm details. If you would like a quotation prior to placing an order, please call +44 1235 433930.

Please note, international shipping is subject to availability of service, accessibility to property, local customs costs/regulations, transport mode and shipment size.

 
 

International Fragile Shipping

Europe: Up to 40 business days - $155
UK Mainland: Up to 15 business days - $8
UK Offshore, Highlands and Islands: Up to 20 business days - $8
Rest of the world: Prices and timings vary based on location. A member of our team will be in touch as soon as you place your order to confirm details. If you would like a quotation prior to placing an order, please call +44 1235 433930.

Please note, international shipping is subject to availability of service, accessibility to property, local customs costs/regulations, transport mode and shipment size.

 
 

International Heavy Shipping

Kerbside shipping only. Please contact our Customer Service team on +44 1235 433930 if you require any extras.

Europe: Up to 40 business days - $800
UK Mainland: Up to 15 business days - $50
UK Offshore, Highlands and Islands: Up to 40 business days - $400
Rest of the world: Prices and timings vary based on location. A member of our team will be in touch as soon as you place your order to confirm details. If you would like a quotation prior to placing an order, please call +44 1235 433930.

Please note, international shipping is subject to availability of service, accessibility to property, local customs costs/regulations, transport mode and shipment size.


Express Shipping

Express Shipping - $17

UK Mainland only.
Not available for heavy items.
Orders placed by 3pm GMT are delivered the next business day, Monday to Friday.
Orders will be shipped via Parcel Force. A signature is required upon receipt.


Useful Information

Useful Information

Please note that our carriers do not offer a removal service and are unable to unwrap/remove the packaging, place the product(s) in your room of choice, or assemble products for you. If this is a service you are interested in, please contact our Customer Service team on +44 1235 433930 for a bespoke shipping quote.

If the shipment is unsuccessful (for instance, you are not at the shipping address at the agreed time) the courier will attempt delivery a couple of times. For this reason we require your contact telephone number when you place an order on the OKA website, in order for the courier to contact you should there be any issues with the shipment.

OKA is responsible for the safe delivery of goods from our warehouse to the customer’s delivery address stated on the OKA invoice. Beyond this point, it is the responsibility of the customer and their chosen courier/shipping partner to check the condition of goods and adequately pack them for onward delivery to their final destination.

USA Shipping Process

Please note that heavy & fragile deliveries to the USA require extra regulatory documentation to be completed prior to delivery. Please read the following information and action where necessary to ensure your order arrives in the USA without any delays. If you have any questions, please call Customer Services on 0844 815 7380 or (+44) 1235 433930.

  • If you are shipping to an individual, please email a copy or scan of your passport and Social Security Number Card (or National Insurance Card if from the UK) to customerservice@oka.com
  • If you are shipping to a business, please email a copy of their Business Certificate confirming they are a legitimate USA company to customerservice@oka.com
  • When prompted, please send a “Power of Attorney” form to the Broker/Agent directly, allowing them to act on your behalf to arrange customs clearance and arrange for duty and taxes to be paid. (If you have your own Broker/Agent, our agent will hand over responsibility and there will be no need for a Power of Attorney.)
  • Please note that we are unable to release goods until all required documentation has been received.