Terms & Conditions (List-Holders)
Your guests will be able to buy gifts from your list from two months before your wedding date.
Wedding Lists can be set up on-line and in-store (by appointment only).
Payment is taken from guests at the time of ordering.
Prices include VAT at the new rate of 20% and exclude delivery charges unless otherwise stated. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT.
Items on your list will not be reserved until purchased by a guest.
All items, except those on sale, can be added to your wedding list. If an item is out of stock with a due in date later than your preferred delivery date, delivery of that item will take place when it next becomes available. (Please note that ‘due in’ dates give an indication of when an item will be back in stock but are not a guarantee.)
Should an item on your list become out of stock and unavailable for delivery for your preferred delivery date, we will notify you by email.
If an item on your wedding list becomes out of stock and is discontinued, we will notify you by email and the item will no longer be available for purchase by a guest.
On occasion, a gift purchased by a guest may be out of stock at the time of delivery. In this instance you will be notified by our Wedding Team and the item/items will be despatched when they next become available.
OKA takes the utmost care to ensure that product information and colours are accurate. Due to the limitations of the photographic process, goods may not be exactly the same colour as shown.
We do our very best to ensure that all items you see are as close as possible to the photographs shown, but, since they are not mass-produced, and many of them are either handmade from natural materials or hand-finished, slight variations in colour and size may occur from time to time. We hope that you understand this and appreciate the skill and craftsmanship required to make such high quality products. All products shown are subject to availability.
UK delivery is free, and will be within one month of the wedding date.
Overseas delivery will be charged on a quotation basis.
Your preferred delivery date can be no longer than 1 month after your wedding date.
If a guest places an order once you have already received your main delivery, the items will be delivered by our standard delivery service.
We hope you will love your OKA purchase, but if you find it unsuitable or you’re not entirely satisfied, please notify us within 7 days by telephone of your intention to return the product(s). We ask that you return products to us unused, in their original packaging with any tamper seals intact. You will be entitled to a replacement or gift vouchers if returned products (with a completed returns form) reach us within 28 days. Please ensure that returns are packed and labelled carefully so that they are not lost or damaged in transit.
Heavy goods items can be taken away at the point of delivery free of charge, but if you subsequently decide to return the products, it may take up to 28 days for collection (40 days for more remote areas) and a charge of £50 will be made. Non-heavy goods can also be returned to any of our stores – however you will be required to provide a completed returns form before an exchange is given. Please note that heavy goods cannot be returned to the stores. Please call our Wedding Team on 01235 433931 to arrange returns of heavy goods.
Replacements for exchange of damaged goods will not be dispatched until the original item has been received at our warehouse
OKA Direct cannot accept any liability for a failure to comply with instructions specifically stated on the Website or in the catalogue. When you place an order to purchase a product from OKA Direct your order represents an offer to us to purchase a product which is accepted by us by way of a dispatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such dispatch note do not form part of the contract.
OKA Direct endeavours to check the accuracy of the information on this site. However, OKA Direct does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this web site you are entitled to reject the goods and return them to us.