Click & Collect

What is Click & Collect?

Click & Collect is a delivery option available when you place an order online, whereby your order is delivered to your OKA store of choice. It’s quick, convenient and completely free.


Which stores offer the Click & Collect service?

All OKA stores accept Click & Collect orders.


What products are eligible for Click & Collect?

Click & Collect is available for all non-heavy items. Please check the delivery tab on the individual product page for confirmation of eligibility.


How does Click & Collect work?

Simply add standard items to your basket and go to the checkout. If your order qualifies for Click & Collect, you’ll see this option in the delivery details section of the checkout – you just need to tick the box and select your nearest store. There’s no need to enter the store address details as this is automatically done for you.


When will I be able to collect my order?

Your order will be available for collection from your selected store up to 6 working days from when you place your order. Please select your chosen store from the options below to see when you can expect your order to arrive in-store. As soon as your item(s) arrive, we'll be in touch to let you know they're ready.

Let us know if you would prefer to schedule a kerbside collection and we will do our best to accommodate your request where possible.

What happens if I don’t collect my order straight away?

We understand that you might not be able to collect your order right away, so we’ll keep it for you for 14 days. If you know that you won’t be able to collect your order within 14 days, please give the store a call and we’ll be happy to make alternative arrangements.


What happens if I don’t collect my order within 14 days?

If we haven't heard from you and your item is uncollected after 14 days, we'll return it to our warehouse and arrange a refund for you.


Where do I collect my order from?

Simply request your order from a member of our friendly team in-store, and they will be available to assist you upon collection.


Can someone else collect my order?

Yes, but they will require the following upon collection:

  • The confirmation email with your order number
  • The card used to pay for the order
  • The card owner’s driving licence or passport


How do I return Click & Collect items?

Our standard returns procedure applies to all Click & Collect orders.