Click & Collect
What is Click and Collect?
Click & Collect is a delivery option available when you place an order online, whereby your order is delivered to your OKA store of choice. It’s quick, convenient and completely free.
Which stores offer the Click and Collect service?
All OKA stores accept Click & Collect orders.
What products are eligible for Click and Collect?
Click & Collect is available for all non-heavy items. Please check the delivery tab on the individual product page for confirmation of eligibility.
How does Click and Collect work?
Simply add standard items to your basket and go to the checkout. If your order qualifies for Click & Collect, you’ll see this option in the delivery details section of the checkout – you just need to tick the box and select your nearest store. There’s no need to enter the store address details as this is automatically done for you.
When will I be able to collect my order?
Your order will be available for collection in your selected store up to 6 working days, but we’ll send you a confirmation email when it is ready and call you to arrange a suitable collection time. Let us know if you would prefer to schedule a kerbside collection and we will do our best to accommodate your request where possible. Please do not travel to your Click & Collect store until you have received email confirmation from us that says your order has arrived.
What happens if I don’t collect my order straight away?
We understand that you might not want to collect your order right away, so we’ll keep it for 14 days at the selected store. During this time, we’ll email to you to remind you that your items are waiting to be collected. If you know that you won’t be able to collect your order within 14 days, please give the store a call and we’ll be happy to make alternative arrangements.
What happens if I don’t collect my order within 14 days?
Please note that if items are not collected within 14 days (and we haven’t been notified – see previous point), they will be returned to our warehouse and your order will be refunded.
Where do I collect my order from?
Simply request your order from a member of our friendly team in-store, and they will be available to assist you upon collection.
Can someone else collect my order?
Yes, but they will require the following upon collection:
- The confirmation email with your order number
- The card used to pay for the order
- The card owner’s driving licence or passport
How do I return Click and Collect items?
Please view our Returns Policy.