A COMMITMENT TO CARING
Enhancing All Lives
We continue to inspire and enable our people and partners to live more sustainable lives while fostering a culture of collaboration to create a positive and lasting impact on our communities.
Our trusted suppliers, many of whom we have long-lasting relationships with, are required to comply with our Supplier Code of Conduct. We're rolling out a risk-based approach to auditing our supply chain and aim to have more than 50% of our suppliers audited by a third-party by the end of 2025.
We're a proudly female-founded business and 63% of our colleagues identity as female, while we're working hard to increase diversity across all teams including leadership and management.
Creating For a Better Planet
We continue to craft timeless, quality pieces that help people create beautiful, sustainable homes while reducing waste and using more ethically- and responsibly-sourced materials. Our designs wear in, not out, with care guides that furnish people with guidelines for looking after pieces so they last.
We have science-based goals that are aligned with the Paris Agreement's target of limiting global warming to a 1.5 degrees celsius increase by 2030. We offset our scope 1 and 2 carbon emissions by contributing to two global projects: The Great Bear Forest Carbon Project and the Guatemalan Conservation Coast Project. And all our electricity sourced in the UK comes from renewable sources and we are working towards reducing our reliance on gas.
Our retail bags are made from 100% paper that can be recycled, while we reuse our cardboard boxes in-store and flat-packed boxes in our Warehouse.
Designing through Innovation and Craftsmanship
Our makers are the heart of our collections, whether it's nurturing traditional craftsmanship or supporting artisanal communities.
We strive to source high-quality materials and fabrics that will age beautifully and truly stand the test of time.
Our restoration specialist, based in our UK workshop, repurposes and repairs designs to prolong their lifespan and avoid them being discarded.
Holding Ourselves Accountable
Our latest Sustainability Progress report has been published.
Here, we highlight our sustainability strategy – across people, product, planet and operational excellence – and our progress towards fulfilling these commitments.
