Delivery
Delivery Update: Exceptional weather conditions may cause short delivery delays in some areas. If you have any questions about your order, please contact our Customer Services team.
UK Mainland, Isle of Wight, Northern Ireland, Isle of Man and Scottish Islands
Parcel Services
We deliver small parcels to UK Mainland, Isle of Wight, Northern Ireland, Isle of Man and Scottish Islands postcodes via DPD.
If your item is too large or fragile to be sent in a parcel, we’ll arrange delivery to your door. After you place your order, we’ll contact you to arrange a suitable delivery date.
- All DPD deliveries are tracked. When your order is despatched, you’ll receive an email with tracking details so you can follow its journey.
- A signature will be required upon delivery.
- Deliveries are made Monday to Friday between 7:00am and 6:00pm. Specific time slots are not available.
- To qualify for next-day delivery, orders must be placed before 12:00pm. Orders placed after this time will be delivered the following working day. Important: next-day delivery is not available for deliveries to Northern Island or Isle of Man.
- Some locations may take us longer to reach and can be subject to higher delivery charges. If you’d like to discuss delivery before placing an order, please contact us for a quote.
Delivery Charges – Effective from 1 September 2025
| Standard Parcel | Next-Day Parcel | |||
|---|---|---|---|---|
| Order Value | Delivery Charge | Delivery Time | Delivery Charge | Delivery Time |
| Up to £250 | £10 | Up to 5 working days | £20 | The following working day |
| £250 to £499 | £20 | £40 | ||
| £500 to £999 | £25 | £50 | ||
| £1,000 to £2,999 | £50 | £95 | ||
| Over £3,000 | Free | Free | ||
Your order will be dispatched as soon as all of your items are in stock. Please contact us if you require multiple deliveries. Additional delivery charges will apply.
Fragile and Heavy Deliveries
UK Mainland, Isle of Wight and Scottish Islands and
Northern Ireland (excl. Isle of Man)
If your order contains large or fragile items, we’ll deliver them to your door via our specialist delivery partner, AIT.
Your order will be delivered to the room of your choice. The delivery team will unpack your items and remove the packaging.
Assembly of eligible items is available in most postcode areas. However, assembly is not available in the postcode areas listed below. In these locations, AIT will still deliver your items to the room of your choice, unpack them and remove the packaging, but assembly is not included as part of the delivery service.
Assembly is not available in the following postcode areas:
- All postcodes beginning AB, BT, CT, DD, DG, HR, KY, LD, LL, SA, TN or ZE.
- FK1–21.
- G84.
- HS1–9.
- IV1–28, IV30–36 and IV40–99.
- KW1–17.
- PA1–80.
- PH1–50.
- PL22–35.
- PO30–41.
- SY1–25.
- TR1–27.
Deliveries are scheduled from 7:30am. You’ll receive an estimated two-hour delivery window the evening before your scheduled delivery date. This window is provided as a helpful guide based on AIT’s planned delivery route and is not guaranteed. Your delivery may arrive at any time on the scheduled day, up to 9:00pm, so please ensure someone is available to receive it.
If no one is available to receive the delivery, or if the delivery is cancelled too late for us to reschedule, a re-delivery will need to be arranged. A charge will apply to cover the cost of the additional delivery, and we’ll confirm this with you before rebooking.
Deliveries to the Scottish Islands may take longer due to accessibility.
Fragile and Heavy Delivery Charges
| Order Value | Heavy: UK Mainland, Isle of Wight and Scottish Islands | Heavy: Northern Ireland | Fragile: UK Mainland, Isle of Wight and Scottish Islands | Fragile: Northern Ireland | Delivery Time |
|---|---|---|---|---|---|
| Up to £250 | £50 | £110 | £30 | £90 | Up to 10 working days |
| £250 to £499 | £70 | £130 | £50 | £110 | |
| £500 to £999 | £85 | £145 | £85 | £145 | |
| £1,000 to £2,999 | £95 | £155 | £95 | £155 | |
| Over £3,000 | Free | Free | Free | Free |
We’ll contact you to arrange delivery as soon as all items in your order are in stock. Please contact us if you require multiple deliveries. Additional delivery charges will apply.
Isle of Man
Large, fragile and made-to-order items for delivery to the Isle of Man are delivered by a regional delivery partner.
Your order will be delivered to the room of your choice. The delivery team will unpack your items and remove the packaging. Assembly is not included.
At checkout, a flat holding fee of £60 will be applied. This is not the final delivery charge.
Once your order has been placed, our Customer Services team will confirm the exact delivery charge based on your address.
If the actual delivery charge is higher than the holding fee, we’ll request the difference before dispatch. If it is lower, we’ll refund the balance.
Because of the nature of this destination, deliveries may take longer and costs can vary due to accessibility. Delivery can take up to 20 working days from when all items are in stock or ready.
If you would like to know the precise delivery cost before ordering, please contact us for a quote.
Tailored by OKA Deliveries
The furniture in our Tailored by OKA collection is customisable and made to order, so pieces can take up to 20 weeks to deliver.
- When your piece is ready, we’ll be in touch to arrange a suitable delivery date. If you’ve ordered other OKA items, these will be delivered separately.
- Please inform us in advance of any site access restrictions.
- Our deliveries are scheduled from 7:30am. The date and time will be arranged with you by our delivery partner, Domestic Distributions.
- We are happy to unpack and assemble items in the room of your choice and remove any packaging upon request.
| Tailored Loose Covers | Tailored Stafford Chairs, Sofas, Armchairs and Footstools | |||
|---|---|---|---|---|
| Order Value | Delivery Charge | Delivery Time | Delivery Charge | Delivery Time |
| £250 to £499 | N/A | 6-8 weeks | £70 | See individual Tailored by OKA products for delivery timescales. |
| £500 to £999 | £25 | £85 | ||
| £1,000 to £2,999 | £50 | £95 | ||
| Over £3,000 | Free | Free | ||
Wallpaper Deliveries
Wallpaper orders are subject to different delivery terms from our standard parcel services.
- Delivery Charge: From £14.
- Delivery Time: Up to 3 weeks (UK Mainland only).
- We currently do not deliver wallpaper internationally, or to Northern Ireland or the Isle of Man.
- Wallpaper orders may be dispatched separately from other items in your order.
International Deliveries
Important Notice:
Deliveries to the Middle East are currently paused. We apologise for any inconvenience and are unable to process orders to these destinations at this time. Please contact our Customer Services team if you require further information.
Parcel, Heavy, and Fragile Deliveries
When placing an order for delivery outside the UK, a flat holding fee will be applied at checkout. This is not the final delivery cost. Before ordering, we recommend contacting us to discuss available services and receive an accurate delivery quote.
The guide below shows typical delivery times for EU and Channel Islands. For other global destinations, delivery times and costs will vary - please contact us for a personalised quote.
There is no express delivery service for international orders.
| EU and Channel Islands | Standard Parcel | Fragile and Heavy Delivery |
|---|---|---|
| Delivery Time | Up to 10–12 working days | Up to 20 working days |
| Delivery Charge | From £30. Contact us for a quote | Contact us for a quote |
Your order will be despatched as soon as all of your items are in stock. If you require multiple deliveries, they will be calculated separately upon request.
Important: Our products are designed, tested, and certified for sale in the UK and EU markets only. We cannot provide additional certification or compliance documents required by countries outside these regions. If you choose to ship OKA products internationally, it is your responsibility to ensure they meet the import, safety, and regulatory requirements of your destination country.
Frequently Asked Questions
For smaller items, we offer a Click and Collect delivery option when you order online – just select your preferred store from the drop-down menu at the checkout.
As for heavier items, this is subject to storage space at the store, so please contact our Customer Service team to discuss this option.
Fragile and heavy deliveries are booked in advance to allow you to arrange your availability accordingly. On the agreed date, the drivers will call you when they are on their way. If you miss the delivery, please note that we are generally unable to return on the same day as our routes are predetermined and fully booked. In this case, you will be contacted to reschedule your delivery. Please be aware that a re-delivery fee may apply. If the delivery is missed due to your unavailability, it is important to note that our delivery team cannot guarantee immediate re-delivery on the same day. You will need to reschedule, and a re-delivery fee may be charged to cover the additional delivery attempt. We strongly encourage you to ensure someone is available at the delivery address on the scheduled date to avoid any additional charges and delays.
If all items are in stock and will be delivered via DPD, your order will be delivered in three to five days. If it is being delivered by our OKA 2-Person Delivery service, it will take 10 days. For international delivery, please allow up to 40 days. If your order contains an item which is out of stock and due in on backorder, the order will be despatched once all items are in stock. If you are experiencing issues with your delivery, or would like the in-stock items sent out separately, please contact our Customer Service team.
We give time slots for delivery, but if the order is not going to arrive when scheduled or has been significantly delayed, you will be contacted. Please be patient, but if the driver is more then an hour late call our Customer Service team on 03330 042 042 or email on deliveries@oka.com.
If you live outside the UK, returns must be arranged and paid for by you. For more information on our returns process for overseas customers, please see our Returns page.
