Click and Collect

Shop online and collect your order from your chosen OKA store, with no delivery charge.

Our new Click & Collect service uses stock already available at your selected store and is available for eligible parcel-sized products only.

This service is available for eligible orders placed on or after 22 September 2026. Our previous paid Click & Collect service, where stock is delivered from our warehouse to a store, is now called Ship to Store. Orders placed before 22 September 2026 remain subject to the service, charges and terms confirmed when the order was placed.

How Click & Collect Works

  1. Add your chosen items to your basket.
  2. Select Click & Collect at checkout.
  3. Choose a participating OKA store where all items in your order are available.
  4. Complete your order online.
  5. The store team will review your order and confirm that all items are available.
  6. We will email you as soon as your order is ready to collect.

Orders are normally ready within 2–4 days, although this may vary. Please do not travel to the store until you have received your Ready to Collect email.

Is My Order Eligible?

Click & Collect is available only when:

  • Every item in your order is eligible for Click & Collect.
  • Every item is available at the same selected store.
  • All items are parcel-sized products.

Heavy and fragile products are not eligible for Click & Collect and must be delivered to your home.

Orders containing a mixture of Click & Collect-eligible and ineligible items cannot use Click & Collect. The option will only be displayed at checkout when the entire order is eligible and all items are available at the same store.

Store Stock Confirmation

Stock availability can change throughout the day. Once your order has been placed, the store team will check and confirm that all items are available.

Your initial order confirmation does not mean that your order is ready to collect.

If one or more items are no longer available, the store team will contact you to discuss the next steps.

Collecting Your Order

Once your order is ready, we will send you a Ready to Collect email containing the collection details.

Please collect your order during the store’s normal opening hours. We recommend checking the store’s opening times before travelling.

When collecting your order, please bring:

  • Your confirmation email showing your order number
  • The card used to pay for the order
  • The cardholder’s driving licence or passport

Can Someone Else Collect My Order?

Yes, someone else can collect your order on your behalf. They will need to bring:

  • The confirmation email showing your order number
  • The card used to pay for the order
  • The cardholder’s driving licence or passport

We will be unable to release the order if the required documents are not provided.

How Long Will My Order Be Held?

Once your order is ready for collection, we will hold it at your chosen store for 14 days.

We will contact you when it is ready and may send reminders during this period.

If your order is not collected within 7 days and we are unable to reach you, it may be cancelled and a full refund will be issued to your original payment method.

If you need a little longer to collect your order, please contact your chosen store and we will do our best to help.

Ship to Store

If the items you would like to purchase are not available at your chosen store, you may be offered our Ship to Store service instead.

Ship to Store uses stock from our warehouse, which is picked, packed and delivered to your chosen OKA store for collection.

A delivery charge applies to Ship to Store orders. Please visit our Ship to Store page for full details, including applicable charges and expected collection timeframes.