Find out everything you need to know about our delivery services in the UK and overseas.
Use our Click & Collect service to receive items for Christmas
Sorry, our last-order dates for pre-Christmas delivery to your home have now passed, but if you’d like items before the big day, you can still use our Click & Collect service and collect your order from your local store.
If your item is small and/or light, it will be delivered by Parcelforce and should be with you in five days. If you need it urgently, you can use our Next-Day Parcel Service - place your order by 2pm, Monday to Friday, and it will be delivered to your door the next working day. A signature may be required.
Up to 5 working days
Next working day
You can also have light items delivered free of charge to your local OKA store. Read more about our click and collect service.
If your item is too large or fragile to be sent in a parcel, we’ll deliver it to your door. After you place your order, we’ll be in touch to arrange a suitable date when someone will be in to receive the delivery.
Up to 8 working days
If you’re ordering large furniture items, we’ll contact you to arrange a suitable date for delivery. On that day, we’ll deliver your item(s) to a room of your choice, perform any necessary assembly, and take away packaging.
Up to 8 working days
Tailored by OKA Deliveries
Our Tailored by OKA collection is custom made, so pieces can take up to 20 weeks to deliver. When your piece is ready, we’ll be in touch to arrange a suitable delivery date. If you’ve ordered other OKA items, these will be delivered separately.
Tailored Loose Covers
Tailored Stafford Chairs
Tailored Sofas, Armchairs and Footstools
6 - 8 weeks
8 - 10 weeks
12 - 14 weeks
Deliveries to offshore UK and Scottish Highlands and Islands
Locations that are a little more difficult to get to may take us longer to deliver to and can be subject to higher delivery charges. If you’d like to discuss delivery before placing an order, please contact us for a quote.
If you’d like to place an order for delivery outside the UK, please contact us to discuss available services and charges. Below is a guide for deliveries to the EU and Channel Islands. Delivery times and charges to other global locations will depend on the destination.
For smaller items, we offer a free Click and Collect delivery option when you order online – just select your preferred store from the drop-down menu at the checkout.
As for heavier items, this is subject to storage space at the store, so please contact our Customer Service team to discuss this option.
What if I am not at home on the delivery date or if I miss it?
Fragile and Heavy deliveries are booked in advance to allow you to arrange your availability accordingly. We offer a date and a time slot which is further narrowed down on the day of delivery. The drivers will also call you when they are on their way. However, if you do miss the delivery, in most instances we are not able to return to you on the same day as the routes are predetermined and fully booked. You will be contacted to rearrange delivery and we will try to deliver your order as soon as possible.
Will my whole order be delayed if one of the items is out of stock?
We always try to deliver entire orders but sometimes this isn’t feasible. If you have ordered a combination of smaller and heavier items, they will be delivered by different couriers. It may also be a result of one or more of your items currently being out of stock, which will have been highlighted at the time of ordering. If you require further information about your delivery, please contact our Customer Service team.
My delivery time slot has passed and I've not received anything yet. What should I do?
We give time slots for delivery, but if the order is not going to arrive when scheduled or has been significantly delayed, you will be contacted. Please be patient, but if the driver is more then an hour late call our Customer Service team on 03330 042 042 or email on [email protected].