OKA Terms and Conditions

I.Website Terms of Use (Limited Licence)

II.Copyright

IV.Promotions

V.Competitions

VI.Social Media

VII.Industry Partnership Programme

IIX.Loyalty Reward Scheme

IX.Interior Design Terms and Conditions



 

I. Website Terms of Use (Limited Licence)

We grant you a limited, revocable, and non-exclusive licence to access and make personal use of the Website. Please note that you may not frame, link to, or utilise any framing or linking techniques to enclose the Website or any portion thereof without our prior written consent which may be withheld in our absolute discretion.

The limited licence set forth in this section does not include the right to:

      • modify or download the Website or its contents (except caching or as necessary to view content)

      • make any use of the Website or its Content other than personal use

      • create any derivative work based upon either the Website or its Content

      • collect account information for the benefit of another party

      • use any meta tags or any other ‘hidden text’ utilising our name or the Trade Marks without our express written consent

      • use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.

 

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the Website for personal, non-commercial use only. A website that links to our Website may:

• Link to, but not replicate, our content

    • Not imply that we are endorsing such website or its services or products

    • Not misrepresent its relationship with us

    • Not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content appropriate for all ages

    • Not portray us or our products, services or Items, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions

    • Not use any Trade Mark without our prior written consent and

    • Not link to any page of the Website other than the home page. We may, in our sole discretion, request that you remove any link to the Website, and upon receipt of such request, you shall immediately remove such link.

 

Any unauthorised use by you of the Website terminates the limited licence set forth in this section without prejudice to any other remedy we may have provided for by applicable law.

 

© OKA Direct Ltd 2021
The OKA product range, photography, product names and descriptions are the copyright of OKA Direct Ltd. and are protected by the international copyright and design right laws. They may not be reproduced, distributed, or modified in whole or part, without the prior written consent of OKA Direct Ltd.

Any known infringement of our intellectual property will be actively pursued by our appointed solicitors.

OKA Direct Ltd. authorises any person to store documentation on a single computer for personal use only and to print copies of documentation for personal use only, provided that the documentation contains the copyright notice © OKA Direct Ltd 2021.

 

IV. Promotions

Promotional Codes

    • Offers are valid on full price items only.

    • Please refer to your marketing material for expiry date.

    • Enter code at checkout.

    • Discounts cannot be used in conjunction with any other offer/discount and cannot be applied retrospectively or to delivery charges.

    • Exclusions may apply.

    • Where a minimum spend applies, the amount must be spent in a single transaction to receive the discount.
     

Promotional Vouchers

    • Promotional Vouchers can only be redeemed on full-price items and cannot be used to purchase Limited Edition pieces or gift vouchers/cards.

    • Single use only, credit cannot be carried forward.

    • Cannot be used in conjunction with any other offer/discount.

    • Promotional Vouchers have no cash value. They cannot be exchanged or refunded.

    • Expiry date is displayed on the voucher
     

Free Delivery

    • Promotional Vouchers can only be redeemed on full-price items and cannot be used to purchase Limited Edition pieces or gift vouchers/cards.

    • Single use only.

    • Cannot be used in conjunction with any other offer/discount.

    • Exclusions Apply - Free Delivery is to a UK mainland address (excludes Highlands) only and excludes express delivery.

    • No cash alternative.

    • Expiry date is displayed on the voucher.
     

Free Interior Design Consultation

    • A free instore Interior Design Consultation applies to your first appointment only.

    • Your appointment should be booked in advance with a member of the Interior Design Team in one of our stores, except for Chelsea, where walk-in appointments are available during weekdays.

    • No purchase necessary.

    • No cash alternative.

    • If an expiry date is applicable, this will be displayed on the promotional voucher.

    • Any subsequent appointments are subject to a design fee, which can be redeemed against a minimum spend.
     

Promotions - Free Gift With Purchase

    • Valid on full price items only. Excludes Gift Cards.

    • Cannot be used in conjunction with any other offer/discount and cannot be applied retrospectively or to delivery charges.

    • Please refer to your marketing material for expiry date.

    • Exclusions may apply.

    • Where a minimum spend applies, the amount must be spent in a single transaction to receive the gift.

    • One gift per customer.

    • Free gift available whilst stock lasts.

    • The #NoHouseRules Competition is only open to UK residents aged 18 or over, excluding employees and the immediate families of OKA Direct LTD, their agents or anyone professionally connected with the promotion.

 

V. Competitions

General

    • Competitions are only open to UK residents aged 18 or over, excluding employees and the immediate families of OKA, their agents or anyone professionally connected with the promotion

    • By entering any competition you are agreeing to be signed up to the OKA database. You may unsubscribe at any time.

    • All prizes are indicative and subject to variation.

    • Prizes is non-transferable and there is no cash alternative.

    • The winner(s) will be selected in a random draw conducted by OKA the next working day following the competition end date.

    • The Promoter is OKA Direct Limited. Registered in England and Wales Company Number: 3722366.

    • The winner will be contacted within 7 days of the draw. In the event that the winner has not responded within 14 days of notification then the Promoter reserves the right to reallocate the prize to a reserve winner.

    • Please allow up to 28 days for delivery of prize. The Promoter cannot be held responsible for any delays or damages occurred during transit.

    • The prize must be taken as stated and no compensation will be payable if a winner is unable to use the prize as stated. The winner will be liable for all costs and expenses not stated relating to claiming or partaking of the prize.

    • The promoter may substitute items for items of an equal or greater value if, for any reason, the original item is unavailable.

    • By entering, winners agree that if they win they will participate in any reasonable publicity arranged by The Promoter or its agencies.

    • By entering the promotion entrants confirm that they have read and agree to be bound by these terms & conditions and by the decisions of the Promoter, which are final in all matters relating to the promotion. Failure to do so will result in the forfeiture of the prize. No correspondence will be entered into.

    • The Promoter or its agencies accept no responsibility for any loss, injury or damage suffered through acceptance of the prize.

    • The Promoter or its agencies will not be responsible for the non-inclusion of entries as a result of technical failures or otherwise, including any such failure which is within the control of The Promoter or its agencies. Proof of submission of entry is not proof of receipt of entry.

    • The Promoter reserves the right at its sole discretion to disqualify any person it finds to be tampering or to have tampered with the operation of the promotion or the OKA website, or to be acting in violation of these terms and conditions.

    • To the full extent permitted by law the Promoter will not accept liability for any loss, damage, injury or death arising from this promotion beyond its reasonable control.

    • OKA never passes on your email address to third parties.

 

VI. Social Media

There is nothing we love more than seeing our products at home, in your home. We know just how inspiring this can be to other customers, so from time to time we love sharing our favourites across our own channels.

If your photo is chosen by us to feature, you will receive a reply to your social post from OKA’s official account, asking for your permission to publish your photo. Please reply with #YESOKA to give your permission and agree to the following Terms and Conditions:

    • You acknowledge that your content may appear on OKA-owned channels, including social media, website, email, online advertising, and our print catalogue.

    • You grant OKA a non-exclusive, worldwide, transferable, royalty-free, irrevocable licence to use your photo - we will always credit your social media account name alongside any used content.

    You give permission for us to modify, crop or edit your image for use on our channels, without materially altering your original image.

    • You confirm that the content is of your original creation and does not infringe or might infringe the rights of a third party.

 

VII.Industry Partnership Programme

    • The OKA IPP is an exclusive, invitation-only programme.

    • Any product purchased using the OKA IPP discount must be solely for personal use and not for resale or gifting.

    • We reserve the right to manage OKA IPP membership at our discretion, and terminate access to the programme when it is necessary to do so.

    • The discount can only be redeemed online at oka.com. It cannot be used in any of our showrooms.

    • Eligibility to the OKA IPP will expire when your employment with the company you applied through ends. We may at any time request evidence of relevant employment, and withhold access to the programme until evidence is provided.

    • We reserve the right to change the terms of the OKA IPP at any point, and to place restrictions on the number of products available for purchase.

    • Information and prices offered through the OKA IPP should remain confidential.

    • OKA IPP purchases cannot be combined with any other offers, sale items, bundles or discounts, including OKA Gift Cards. The discount cannot be applied retrospectively.

    • OKA IPP purchases are not eligible for free delivery. All purchases must be shipped to your place of work or billing address. We discourage you from having heavy items delivered to your place of work unless they are purchased for your work premises.

    • Items available through the OKA IPP are subject to availability and there may be exclusions on certain collections.

    • This is a non-transferable benefit. You may not share your OKA IPP privileges.

    • Membership to the programme will last until the 1st of July 2022 at which point you will have to reapply for the following year.

    • The OKA IPP discount is limited to £8000 per year for each member.

    • If you need interiors advice or would like to make use of our design service, please contact our teams using the details below.

IIX.Loyalty Reward Scheme

New Season Preview

    • This offer entitles recipients to be the first to shop the products in our new collections online and in-store until midnight Thursday 31st August 2023.

    • Redeem this offer online by visiting oka.com/uk/new-season or in-store by contacting local store managers to book an appointment; our store information is available at oka.com/uk/stores

    • This is an exclusive reward only available to customers that have been notified that they are eligible to redeem it.

    • OKA reserves the right to withdraw or amend this offer at any time, without prior notice.

Free Standard Delivery

    • This offer entitles recipients to free standard delivery on orders shipped within the UK until midnight Thursday 31st August 2023.

  1. Offer excludes express delivery, fragile and heavy delivery and international delivery. The offer may be used in conjunction with other offers/discounts.

    • This offer can be redeemed online only when logged into the oka.com account linked to the email address that was notified about this reward. This offer will be automatically applied to recipients’ accounts.

    • This offer cannot be redeemed in-store.

    • OKA reserves the right to withdraw or amend this offer at any time, without prior notice.

In these T&Cs:

We’, ‘us’ or ‘our’ means Oka Direct Limited, a company registered in England and Wales under company number 03722366. Our registered office is at 166 Purchase Road, Didcot, Oxfordshire, OX11 7HJ. Our VAT number is GB740 4676 33; and

You’ or ‘your’ means the person buying goods from us.

If you don’t understand any of these T&Cs and want to talk to us about it, please contact our Customer Services Team.


1. Introduction

1.1 if you buy goods either via our website or in our store (‘Goods’) you agree to be legally bound by these T&Cs. These T&Cs are only available in English.

1.2 When buying Goods you also agree to be legally bound by:

1.2.1. our website terms and conditions, which can be found here: https://www.oka.com/uk/help/terms;

1.2.2 extra terms which may add to or replace some of these T&Cs. This may happen due to changes to our goods, prices, guarantee or delivery terms, changes to our business needs or supply structure, or for technical or legal reasons. We will post the updated version of the T&Cs on our website, at which point they will apply to any future orders (but will not affect any existing orders); and

1.2.3 specific terms which apply to certain goods, including:

1.2.4.1 Tailored by OKA Goods which are goods made to your specifications or personalised for you); and

1.2.4.2 our promotional terms and conditions if applicable to the Goods being purchased, which can be found here: https://www.oka.com/uk/help/terms/promotions;


2. Your privacy and personal information

2.1 Our Privacy Policy is available at https://www.oka.com/uk/help/terms/privacy.

2.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.


3. Ordering goods from us via our website

3.1 Please follow the onscreen instructions taking you through the process of placing an order on the website. Please read and check your order carefully before submitting it.

3.2 When you place your order at the end of the online checkout process, we will acknowledge it by email. At this point a legally binding contract will be in place between you and us. Please ensure the details on your order confirmation email are correct and contact our Customer Services Team as soon as possible if there are any errors.

3.3 If you do not receive the order confirmation email, please contact our Customer Services Team, so that we may investigate and confirm that your order has been placed successfully.

3.4 We may contact you to say that we do not accept your order. This is typically for the following reasons:

3.4.1 the items are unavailable;

3.4.2 we cannot authorise your payment;

3.4.3 there has been a mistake on the pricing or description of the goods; and/or

3.4.4 the details of the address that you provided are not recognised or are incorrect.


4. Ordering goods and services from us in store

4.1 Below, we set out how a legally binding contract between you and us is made.

4.2 Any quotation given by us before you make an order for goods and services is not a binding offer by us to supply such goods and services.

4.3 When you decide to place an order for goods and services with us, this is when you offer to buy such goods and services from us.

4.4 When you place your order with us, we will acknowledge it in store by a paper receipt or by email.

4.5 We may contact you to say that we do not accept your order. This is typically for the following reasons:

4.5.1 we cannot carry out the services (for example, because we have a shortage of staff);

4.5.2 the goods are unavailable;

4.5.3 we cannot authorise your payment;

4.5.4 you have ordered too many goods; or

4.5.5 there has been a mistake on the pricing or description of the goods or services (or both).

4.6 We will only accept your order when we confirm this in store by way of a paper receipt or we email you to confirm this. At this point:

4.6.1 a legally binding contract will be in place between you and us;

4.6.2 we will start to carry out the services in the way you and we have agreed; and

4.6.3 we will dispatch the goods to you.


5. Right to cancel this contract

5.1 You have the right to cancel this contract in relation to any products other than Tailored by OKA Goods and Customer Own Material Goods within 30 days without giving any reason.

5.2 The cancellation period will expire after 30 days from the day on which you acquire physical possession of the goods. To meet the cancellation deadline, you need to make sure that 5.3 you contact our Customer Services Team before the cancellation period has expired.

5.4 To cancel the contract, you must inform us of your decision by contacting our Customer Services Team, or if you have already received the item, by sending a filled out Returns Form to us.

5.5 If you wish to cancel the contract in relation to Tailored by OKA Goods and Customer Own Material Goods, you must do so within 48 hours of receipt of the date and time stated on 5.6 the paper receipt or order acknowledgement email.


6. Effects of cancellation and returns

6.1 If you cancel this contract, we will refund to you all payments received from you.

6.2 We may deduct from the refund:

6.2.1 loss in value of any products, if the loss is the result of unnecessary handling by you, including removing from packaging, and damaging the products;

6.2.2 25% cancellation charge in relation to an order for Tailored by OKA Goods;

6.2.3 £50 fee for returning certain goods (for more information, please visit our Delivery webpage).

6.3 We will make the refund not later than:

6.3.1 30 days after the day we received back from you any goods; or

6.3.2 if you cancel the contract before the delivery of the goods takes place, 30 days after the day on which you inform us about your decision to cancel this contract.

6.4 We will not provide the refund for the following goods:

6.4.1 goods returned after expiration of 30 days cancellation period;

6.4.2 goods without a completed Returns Form (for returns via our delivery service);

6.4.3 faulty goods not notified to our Customer Services Team within 30 days of receipt;

6.4.4 Customer Own Material Goods;

6.4.5 OKA Gift Cards;

6.4.6 outlet goods purchased in our South Godstone or Didcot stores (this does not apply to outlet goods purchased online);

6.4.7 mattresses removed from their original packaging.

6.5 We will make the refund using the same means of payment as you used for the purchase, unless you have agreed otherwise.

6.6 Please see our Returns webpage for further information about returns and refunds.


7. Delivery

7.1 If you want to see your delivery options, visit our Delivery webpage before you place your order.

7.2 Any delivery dates specified are estimates and subject to change. We regret that specific delivery dates and times cannot be agreed when placing your order. However, options are available at the point of booking with our logistics team.

7.3 If something happens which is outside of our control and affects the estimated delivery date, we will let you know a revised estimated delivery date.

7.4 We are not liable for any delays and/or failures in delivery if we cannot gain access to the delivery address or under any event outside our control. Event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of any means of public or private transport.

7.5 If we cannot deliver your goods within the timeframe notified to you, we will contact you to arrange a re-delivery.

7.6 If nobody is available to take delivery, please contact our Customer Services Team as soon as possible.

7.7 You are responsible for the goods once they have been delivered to the address specified by you when you placed your order with us. In other words, the risk in the goods passes to you when you take, or a third party notified by you takes, possession of the goods.


8. Delivery Services

8.1 You must ensure that the goods you are purchasing can be delivered into your property and within the area of intended use. You must also ensure that access is suitable for the delivery of your goods, for example doorway is large enough and there is sufficient space to manoeuvre the product through your property. We are not responsible if the goods do not fit into your property.

8.2 If we are unable to complete delivery due to the goods not being able to fit into your property, you can return the goods immediately and we will process the refund.

8.3 To avoid any damage to your property or any items therein during the course of delivery, it is your responsibility to ensure clear access to the relevant room(s) and to place floor protection as required in advance of delivery. We are not responsible for the removal or movement of any furniture or other items upon delivery unless we have agreed this with you in advance.


9. International Delivery (outside UK)

9.1 If you are based outside the UK, the following terms and conditions apply:

9.1.1 international deliveries are subject to availability of service, accessibility to property, local customs costs and regulations, transport mode and shipment size. Unfortunately, we are unable to deliver OKA orders to Russia and to the Sanction Targets identified by the UK government from time to time;

9.1.2 all goods are sold on delivery duty unpaid basis, which means that if you are based outside the UK, you may have to pay customs, handling, import and/or export duties prior to or on delivery and additional taxes, fees or levies may apply according to local legislation;

9.1.3 goods transported outside the UK may require licences, clearances and other consents. You will be responsible for obtaining and maintaining any such licences, clearances and consents;

9.1.4 if you pay with an international credit or debit card, you may be subject to an additional administration/handling fee and/or any other charges that may be applied by your card issuer. Your card issuer will also determine the currency conversion rate applicable at the time of the transaction;

9.1.5 we will not be able to process VAT refunds for international customers.


10. Payment

10.1 We accept the following credit cards and debit cards and payment methods: Visa, MasterCard, American Express, Delta, PayPal, bank transfers and OKA Gift Cards.

10.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. We encrypt your payment card information to ensure your transactions with us are private and protected as they travel over the internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. The encryption technique we use is certified by VeriSign. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

10.3 We will take the full payment for the goods immediately at the time of placing your order.

10.4 All payments by credit card or debit card need to be authorised by the relevant card issuer.

10.5 If we cannot supply you with the goods that you ordered but you have already paid for them we will refund you within 7 days.

10.6 Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under clauses 4 and 5.

10.7 The price of the goods:

10.7.1 is in pounds sterling (£)(GBP);

10.7.2 includes VAT at the applicable rate;

10.7.3 does not include the cost of delivering the goods (if you want delivery options and costs, visit our Delivery webpage before you place your order); and

10.7.4 does not include international bank charges, if any (for the avoidance of doubt, you are responsible for bearing the cost of these charges).

10.8 We reserve the right to change the prices of the goods at any time. It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT.

10.8 You can choose to pay using Klarna. Klarna will provide you with specific payment terms. For further information or questions regarding your payment, please visit Klarna's website or contact Klarna's customer service

 

 

11. Nature of the goods

11.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:

11.1.1 are of satisfactory quality;

11.1.2 are fit for purpose;

11.1.3 match the description, sample or model; and

11.1.4 are installed properly (if we install any goods).

11.2 We must provide you with goods that comply with your legal rights.

11.3 It is your sole responsibility to choose the colour of the fabrics that is suitable for your intended use of the goods, and to take all appropriate measurements in your property to ensure that the dimensions of the goods are suitable for your intended use of them.

11.4 While we try to make sure that:

11.4.1 all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to 1.5% in such weights, sizes and measurements in the goods;

11.4.2 the colours of our goods are displayed accurately on the site and in store, the actual colours that you see on your computer may vary depending on the monitor that you use and goods made from natural materials may not be uniform in colour or texture and natural variances may occur between fabric and wood batches and other natural materials. Please also note that natural fibres and materials may change colour with exposure to heat, moisture, abrasion and UV light.

11.5 We try to make sure that the information on this site is accurate. However, we do not promise that such information will be error free and you acknowledge that information, products and services published on this website may include inaccuracies and typological errors. If you receive the goods that do not substantially match the description on this website, you can return them to us.

11.6 Any goods sold:

11.6.1 at discount prices;

11.6.2 as remnants;

11.6.3 as substandard;

11.6.4 ex display; or

11.6.5 seconds;

11.6.6 will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

11.7 If we can’t supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case:

11.7.1 we will let you know if we intend to do this but this may not always be possible; and

11.7.2 you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.


12. Customer Own Material

12.1 If a product is available with the Customer Own Material option (please check the product specification to see if this option is available for your chosen item), you can supply to us any fabric or other item or ask us to order specific fabric or other item that is not on our website (Customer Own Material). We can make a product from Customer Own Material (Customer Own Material Goods) at your request.

12.2 You agree to ensure that your Customer Own Material is safe and suitable for application in the product.

12.3 We reserve the right to refuse to use any Customer Own Material.

12.4 Ownership of Customer Own Materials passes to us upon their receipt. Ownership of any unused Customer Own Materials will revert to you upon delivery to you.

12.5 We may cut, treat and deal with Customer Own Materials as we consider appropriate in the course of making the product and (unless you state in writing with your order that any unused materials should be returned to you) we may use or dispose of excess fabric or items as we think fit.


13. Faulty goods

13.1 You have certain legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). For more detailed information on your rights and what you should expect from us, please contact us or visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.

13.2 Nothing in these T&Cs affects your legal rights under the Consumer Rights Act 2015. You may also have other rights in law.

13.3 Please contact our Customer Service Team, if you received faulty goods and you want:

13.3.1 us to repair the goods;

13.3.2 us to replace the goods; or

13.3.3 to reject the goods and get a refund.


14. OKA Gift Cards

14.1 The OKA Gift Card can be used in any of our shops, via mail order and online.

14.2 Minimum amount to top-up an OKA Gift Card is £10 and the maximum limit is £1,000.

14.3 We are not liable for any lost, stolen or damaged OKA Gift Cards. Lost, damaged or stolen OKA Gift Cards cannot be replaced or refunded. We are not obliged to extend or refund any expired OKA Gift Card. We are not responsible for any unauthorised use of any OKA Gift Cards.

14.4 When using an OKA Gift Card as full or part payment towards your purchase transaction, the amount paid for your purchases(s) will be deducted from the balance on the OKA Gift Card. Change will not be given.


15. Ownership, use and intellectual property rights

15.1 The website and all intellectual property rights in it including but not limited to any content and our product range are owned by us, our licensors or both (as applicable). The term ‘intellectual property rights’ includes but is not limited to the following rights: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with this contract.


16. End of the contract

16.1 If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.


17. Limit on our responsibility to you

17.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:

17.1.1 losses that were not foreseeable to you and us when the contract was formed;

17.1.2 losses that were not caused by any breach on our part;

17.1.3 business losses; and/or

17.1.4 losses to non-consumers.


18. Disputes

18.1 We will try to resolve any disputes with you quickly and efficiently.

18.2 If you are unhappy with the goods, our service to you or any other matter, please contact our Customer Services Team as soon as possible.

18.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:

18.3.1 let you know that we cannot settle the dispute with you; and

18.3.2 give you certain information required by law about our alternative dispute resolution provider.

18.4 If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.

18.5 The laws of England and Wales will apply to this contract.


19. Third party rights

19.1 No one other than a party to this contract has any right to enforce any term of this contract.

To ship to US addresses, please visit our American store.