Returns Information


Not Quite Right? Not A Problem

While we want you to love every piece as much as we do, we understand that sometimes things just aren’t quite right. As such, we’re happy to offer you 30 days to make up your mind. If you decide something isn’t for you, simply return it to us in the same condition in which it was received, and we’ll refund the cost of the piece. Regrettably however, we are unable to refund shipping and handling costs. If the item(s) you wish to return were shipped via freight and our White Glove Delivery service, your refund will not include the amount of the initial delivery charge. You will be charged a restocking fee which amounts to 50% of the initial delivery charge. If your item shipped via our parcel services, you will not be charged a 50% restocking fee, however we are still unable to refund your initial shipping and handling costs.

Please note, we are unable to accept returns on the following items

- Unwanted items returned after 30 days.

- Items returned without an OKA ‘Return Merchandise Authorization Number’ (See returns details below for information on how to get your Return Merchandise Authorization Number).

- Damaged items not notified by telephone to us within 2 working days of delivery

- Returns are refunded in the original payment form for the merchandise price, less shipping and handling, and less the 50% restocking fee if initially shipped via freight/White Glove Delivery.

Please note, shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Return shipping charges may apply (see below). Taxes charged are refunded in accordance with state and local laws. Returns sent via USPS or FedEx that arrive with postage due will be returned to sender.


Returns process

How to Return Standard Parcel Deliveries

Standard Parcel deliveries can be returned free of charge, however, we are unable to refund initial shipping and handling costs. Please follow these steps to return your goods. 

i) Contact our Customer Care team by calling 1-800-621-8309 and select option 2, within 30 days of receipt of your order.
ii) ) Receive a ‘Return Merchandise Authorization Number’ and a ‘Return Shipping Label. For items that were sent via White Glove we will help schedule pickup of your items. 
iii) Repack your order in the original box with the original packing material. If original packing material cannot be reused, we recommend taking any return to your local parcel shipping store to be packaged. Please note, you will be responsible for any damages incurred due to insufficient packaging.
iv) Affix your OKA provided Return Shipping Label to the outside of the box and drop at your nearest FedEx location. If you would prefer to use an alternative carrier, at your own expense please ask a member of our Customer Care team when speaking to them.


How to return white glove deliveries

When your items arrive, our White Glove delivery team will remove all packaging, and place in the room of your choice. You can return your White Glove order after you've accepted the delivery, but you will be responsible for a 50% restocking fee. See table below;


Order Value  $0-$3,000 $3,001-$5,000 >$5000

Delivery Charge

$299 $399 $450
Re-stocking fee (50%) $149 $199 $225


To do so, please follow these four steps:

i) Contact our Customer Care team by calling 1-800-621-8309 and select option 2, within 30 days of receipt of your order.
ii) Our team will provide a quote for your restocking fee and schedule a convenient time to collect your order.
iii) Please ensure someone is in at the agreed date and time for your collection. The collection team will package your product accordingly.


Tailored by OKA

Please refer to the White Glove Delivery return information above.

Please note that after you place an order you have 72 hours in which to make alterations or cancel it free of charge.

After the end of the 72-hour grace period, regrettably we cannot make alterations or offer any refunds on returned items. In the rare case that your product is faulty, we will offer to refund or replace it, less the initial delivery charge and a 50% restocking fee. 


Trade orders

For returns, please contact the Trade team at [email protected]. Please note that we are unable to refund shipping and handling costs, and a restocking fee amounting to 50% of the initial delivery charge may apply for orders shipped via freight. 

Cancellation Policy

- Depending on the status of your order, it may be possible to cancel if the merchandise has not been processed for shipping. Please contact Customer Care by calling 1-800-621-8309 and selecting option two.

- Custom orders may not be cancelled