OKA | FINANCE
Spread the cost with 0% interest-free finance
Choose from 3, 6, 9 or 12 month payment terms, depending on your order value. An optional upfront deposit can also be selected during the application process.
|
0% APR |
3–12 MONTH TERMS |
£200 MINIMUM FINANCE VALUE |
Finance is available subject to the applicable order value, eligibility criteria and V12 Retail Finance credit assessment. V12 Retail Finance acts as the lender and OKA as the credit broker.
Finance options at a glance
The options available to you will depend on the total value of your order. The applicable terms will be shown at the start of the V12 application process.
| APR | Term | Loan value | Minimum deposit |
|---|---|---|---|
| 0% | 3 months | £200–£1,000 | £0 |
| 0% | 6 months | £250–£1,000 | £0 |
| 0% | 9 months | £250–£15,000 | £0 |
| 0% | 12 months | £250–£15,000 | £0 |
A deposit is optional. You can choose to increase your deposit during the application if you would like to reduce your monthly payments.
How it works
Add your items to your basket
Shop as usual and proceed through checkout once you are ready to place your order.
Choose V12 Retail Finance at checkout
At the payment step, select “Pay another Way” and choose V12. Select “Pay Now” to continue to the V12 website.
Complete your finance application
V12 will show the finance terms available for your order value. Complete the requested information and choose an upfront deposit if you wish.
Sign your agreement
If your application is accepted, a digital agreement will be available to sign in the V12 portal. Once signed, you will return to the OKA website and your order status will update to Paid.
If you decide not to continue with the finance application, close the V12 page and return to OKA. Your order will remain in checkout so you can choose another payment method.
Who can apply?
To apply for a V12 Retail Finance agreement, applicants must:
- Be 18 years of age or older.
- Have a source of income, such as permanent employment, self-employment, a pension, or part-time employment while studying. Applicants receiving a disability benefit may also be eligible.
- Have lived in the UK for at least three years.
- Have a debit or credit card in their own name, registered to their current address. This may be required to pay a deposit if one is selected.
- Hold a current account with a bank or building society so a Direct Debit instruction can be set up.
- Provide a valid email address so important information, including a copy of the completed credit agreement, can be sent during the application process.
Credit check: V12 will carry out a credit check as part of the application to assess eligibility and the applicant’s ability to meet the required repayments.
What can I buy using V12 Retail Finance?
All products can be purchased using a V12 Retail Finance agreement except Gift Cards and orders placed using Click & Collect. Your order must also fall within the applicable finance limits and you must meet the eligibility criteria.
Delivery restriction: The delivery address and invoice address must match when V12 is used as the payment method.
Returns and exchanges
Items paid for through a V12 Retail Finance agreement can be returned using the standard OKA returns process.
Full refund
If your whole order is returned, OKA will confirm receipt of the items with V12 Retail Finance. This will trigger cancellation of the finance agreement and any refund owed to you. Please allow up to 10 business days for the refund to be processed.
- Agreement cancellation: OKA notifies V12 to cancel the finance agreement once the returned items have been processed.
- Deposit and payments: Any deposit and instalments already paid are refunded by V12 to the original payment method.
Partial refund
A partial refund reduces the remaining finance balance and lowers the monthly payments, provided the final balance remains above the minimum finance threshold (£200 for 3 month terms and £250 for all other terms). If the refund reduces the balance below that threshold, the finance agreement is cancelled.
- Above the minimum: Your loan balance is reduced and your monthly payments are adjusted to reflect the new total.
- Below the minimum: V12 cancels the finance plan. Any items you keep must be paid for using a different payment method.
- Deposits: Any initial deposit is refunded by V12 to your original payment method once OKA processes the return.
- Processing time: OKA will send the partial refund request directly to V12. Updates will appear in your V12 Retail Finance customer portal and the process can take up to 10 working days.
About V12 Retail Finance
V12 Retail Finance is owned by Secure Trust Bank Group and has been operating in the retail sector for over 20 years. It is authorised and regulated by the Financial Conduct Authority (FCA). V12 Retail Finance acts as the lender and OKA as the credit broker.
More information from V12 Retail Finance
Complaints and support
For OKA’s complaints policy, visit: OKA Complaints Policy
To contact V12 Retail Finance directly about a finance agreement:
- Email: complaints@v12finance.com
- Secure message: Use the V12 Self Service Portal or AppToPay App.
- Post: V12 Retail Finance, 25–26 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ.
- Telephone: 029 2046 8900.
Ready to shop?
Browse the collection and choose V12 Retail Finance at checkout if it is available for your order.
