Sofas

Our Tailored by OKA collection is custom made, so pieces can take up to 20 weeks to deliver. When your piece is ready, we’ll be in touch to arrange a suitable delivery date. If you’ve ordered other OKA items, these will be delivered separately. If you have added any standard or heavy items to your order, they will be delivered separately. All Tailored by OKA sofas take 12-14 weeks with £60 delivery fee, for UK mainland only. For more information on delivery, see our delivery page

to begin designing your Tailored by OKA sofa, select a style with our online tool. Alternatively, pop into your nearest OKA store where our team will be happy to help. Next, choose a fabric. It can be hard to make such a big decision on screen; for a closer look, you can order up to five complimentary swatches; for a look in person, visit one of our stores. Once your order has been confirmed, our makers get to work on your design. For more, see our Tailored by OKA page.

• Fill out a Returns Form and include it with your items.
• Call our Customer Service team on 03330 042 042 and they will organise for your items to be collected. Please be aware, it may take up to 28 days for collection (40 days for more remote areas).
• Your refund will be processed upon return of the item/s to our warehouse. It usually takes 10 working days to credit your card from that date.
• Occasionally, we may be able to initiate a refund upon collection.

Please note that if you live overseas, returns must be organised at your own expense. Please note that after you place an order you have 48 hours in which to make alterations or cancel it free of charge. In the event of cancellation or significant changes 48 hours after placing an order, you will be charged a restocking fee and only entitled to a refund of 75% of the original amount paid. After 60 days, regrettably we cannot offer any refunds on returned items. In the rare case that your product is faulty we will offer to fully refund or replace it..

We give time slots for delivery, but if the order is not going to arrive when scheduled or has been significantly delayed, you will be contacted. Please be patient, but if the driver is more then an hour late call our Customer Service team on 03330 042 042 or email on [email protected].