For smaller items, we offer a free Click and Collect delivery option when you order online – just select your preferred store from the drop-down menu at the checkout.
As for heavier items, this is subject to storage space at the store, so please contact our Customer Service team to discuss this option.
Fragile and Heavy deliveries are booked in advance to allow you to arrange your availability accordingly. We offer a date and a time slot which is further narrowed down on the day of delivery. The drivers will also call you when they are on their way. However, if you do miss the delivery, in most instances we are not able to return to you on the same day as the routes are predetermined and fully booked. You will be contacted to rearrange delivery and we will try to deliver your order as soon as possible.
We always try to deliver entire orders but sometimes this isn’t feasible. If you have ordered a combination of smaller and heavier items, they will be delivered by different couriers. It may also be a result of one or more of your items currently being out of stock, which will have been highlighted at the time of ordering. If you require further information about your delivery, please contact our Customer Service team.
We give time slots for delivery, but if the order is not going to arrive when scheduled or has been significantly delayed, you will be contacted. Please be patient, but if the driver is more then an hour late call our Customer Service team on 03330 042 042 or email on [email protected].