We can deliver anywhere in the world. If you live abroad and require delivery, please contact our Customer Service team on +44 (0)1235 433 930 for full details and a quotation.
We have put together a list of frequently asked questions and their answers below. If we haven’t covered your question or you’d like more information, please don’t hesitate to contact our Customer Service team by calling 03330 042 042 or +44 (0)1235 433 930 from outside the UK or emailing: firstname.lastname@example.org.
Customer Service opening hours:
Monday to Friday: 9am to 5pm
Saturday: 10am to 5pm
Standard delivery (light items) - up to five working days (if items are in stock).
Fragile delivery (items marked with a lightning bolt symbol) - up to 10 working days for UK Mainland addresses and up to 20 working days for UK Offshore addresses.
Heavy delivery (items marked with a lorry symbol) - between 10 and 20 working days, depending on your delivery postcode.
Please check our full delivery information (including prices, postcode areas and timescales). If the item is not in stock at the time of order, an estimated despatch date will be given.
Yes, we'll send you a tracking number on your order confirmation email. With this you'll be able to track your order on the Parcelforce website.
Standard delivery - £6
Fragile delivery (items with a lightning bolt symbol) - £6
Express delivery (for non-heavy and fragile items) - £9.96
Heavy delivery (items with a lorry symbol) - £30
International delivery - the delivery charge is subject to availability of service, accessibility to property, local customs costs/regulations, transport mode and shipment size. Please see our delivery information for details or call +44 (0)1235 433 930.
No matter how many items you order, you only pay one delivery charge, even if some items are not in stock and your order is therefore split over two or more deliveries.
For smaller items, we offer a free Click and Collect delivery option when you order online – just select your preferred store from the drop-down menu at the checkout.
Fragile items cannot be collected from Parsons Green due to limited storage space.
As for heavier items, this is subject to storage space at the store, so please call our Customer Service team to discuss this option.
We always try to deliver whole orders but sometimes this isn’t feasible. If you have ordered a combination of both standard and heavy items, they will be delivered by different couriers. It may also be a result of one or more of your items currently being out of stock, which will have been highlighted at the time of ordering. If you require further information about your delivery, please contact our Customer Service team.
Yes, we do offer a disposal service for an equivalent piece of furniture in your home. This is charged at £50 per piece and must be arranged prior to delivery. Please contact our Customer Service team for more information.
OKA Gift Cards are available to buy online, in-store or by contacting our Customer Service team.
OKA Gift Cards can be used in any of our stores, via mail order and online.
Gift vouchers are sent via Royal Mail Special Delivery, and, if ordered by 1pm, will be delivered the next working day before 1pm. A signature is required upon receipt.
Gift cards are excluded from our returns policy.
Placing an order
You can still place an order online without an account. Having an account just makes it easier for future orders, as your addresses and details will already be saved, making the ordering process much quicker and easier for you. You can also add items to a wish list.
Yes, your card details are completely secure. OKA is fully PCI DSS (Payment Card Industry Data Security Standard) compliant. See pcisecuritystandards.org for further information.
Simply type the name of the item into the search bar and press “search”, or find a product using our category pages.
Yes, you can place an order over the phone with our friendly and helpful Customer Service team on 03330 042 042 or +44 (0)1235 433 930 if you are outside the UK. Our Customer Service team is available from 9am to 5pm Monday to Friday, and from 10am to 5pm on Saturday.
Unfortunately we are unable to offer discounts for cash payments.
You can cancel your order at any time before it has been despatched from our warehouse. Please contact our Customer Service team if you would like to cancel an existing order.
We accept Visa, Mastercard, American Express and PayPal. Your payment will be processed immediately upon ordering.
Our website is constantly updated with current stock availability. You can also check in-store with a member of the team or call our Customer Service team.
Some of our stores have items that are only available to buy in-store. Chelsea and Didcot have a selection of limited edition items, while South Godstone and Didcot offer outlet items, which are ex-display, seconds or end-of-line pieces. Likewise, we also have an online outlet featuring products not found in either of our outlet stores. These are all end-of-line items in excellent condition.
The majority of our collection is available to view in our two flagship stores – Chelsea and Froxfield. In larger stores, we try to show highlights and best sellers from our collection (alongside a selection of outdoor furniture in our country stores), and in smaller stores – such as OKA at Hoopers, Tunbridge Wells – we stock smaller pieces of furniture and lots of accessories to give you a taste of the full range. If there is something you are looking for in particular, then please call ahead to check it is available to view. Our full collection can be viewed online.
The promotion code box is on the payment details page of the checkout – just enter your code and apply.
One of the following reasons could explain why your promotion code isn’t working:
1) The promotion code has expired – please check the promotion end date in the terms and conditions.
2) There is a mistake in the code – have you have entered the code exactly as it appears?
3) There are restrictions – items in your basket may not meet the promotion code terms we have set, eg, full-price items, order total over a certain amount, items must be from a certain product category, single use only, etc.
If you have checked the three suggestions above and believe your promotion code is valid, there may be a technical problem so please speak to our Customer Service team.
Returns and refunds
Please see our returns information for full details on how to return items purchased via mail order, in-store or online, plus a list of items excluded from our returns policy.
Yes, items bought in the sale can be returned within 30 days and are subject to our standard returns policy.
Items purchased in our South Godstone or Didcot outlet stores are sold as seen and therefore our standard returns policy does not apply to these. Outlet items are classed as seconds or end of line, which means they are either damaged, have previously been on display or are now discontinued. Any damage on an item will be clearly indicated at the time of purchase.
Items purchased from our online outlet follow our standard returns policy and therefore can be returned. See our returns information for details.
Should you have to return an item, please note we are unable to refund any delivery charges paid on your original order.