Returns and refunds
We hope you love your OKA pieces but understand that sometimes things don't work out as you expect. We're happy to offer you 14 days to return anything that's not quite right.
If you decide something isn't for you, simply return it in the same condition in which it was received, and we'll refund what you paid for it - it's that easy.
In the rare event that your OKA item develops a fault within six months of purchase, we'll repair or replace it free of charge, or exchange it for a like-for-like item if the original is out of stock.
How to return your items
If you ordered from our website
If your order was delivered by Parcelforce, you can return part or all of your order using the enclosed returns label within 14 days of delivery.
Please complete the returns information on the back of your invoice, so we know what you're returning. Then pop the invoice in the parcel with the item(s) packed securely, make sure it's completely sealed and attach the returns label.
You can then drop the parcel off at your local Post Office or Parcelforce depot.
If you'd prefer, you can book a Parcelforce collection and have the item(s) you're returning picked up from your home. Just make sure the return code reads RET1 when filling in the collection request on the Parcelforce website.
Returns via Parcelforce (drop-off or collection) cost £2.50. This will be deducted from your refund amount.
You can also return your purchase to your nearest OKA store. Just take the item(s) to the store with the invoice and your original payment method and our team will be happy to help. Unfortunately website orders can't be returned to OKA at Hoopers, Tunbridge Wells.
If you ordered a heavy or fragile item that was delivered by us (such as a mirror, rug or furniture) you can return it by calling our Customer Service team on 03330 042 042 to arrange a collection. Please make sure you complete a returns form and include it with your returned item(s). There's a £60 collection charge for these returns within the UK.
If you decide that an item is unsuitable immediately upon delivery, we will be happy to take it back straight away at no additional cost.
Customers outside the UK are responsible for arranging transit for returns.
If you bought from an OKA store
Simply take your item(s) back into any OKA store* with your proof of purchase and the card you used to pay and our team will be happy to help.
* Items purchased from OKA at Hoopers, Tunbridge wells can only be returned to that store. OKA at Hoopers, Tunbridge Wells can't process returns from any other OKA store.
If you bought an item from an OKA Outlet store
Items sold in our Outlet stores in South Godstone and Didcot are not covered by our refunds policy – they are sold as seen and are non-refundable.
This is because Outlet items are classed as seconds or end of line, which means they may be damaged, have previously been on display or are now discontinued. Any damage to an item will be clearly indicated in the store at the time of purchase.
If you bought an item through the OKA Interior Design Service
Please email the Interior Design Service team at [email protected] for assistance with your return.
Receiving your refund
If you returned items to our warehouse
After receiving your return, we'll inspect it and if everything is in order, issue a refund.
We aim to process returns in seven to nine working days, but this can take a little longer during extremely busy periods.
Your refund will be credited back to your original method of payment within approximately five working days of being processed. However, some banks or payment service providers may take longer to credit your account.
Should we need to obtain card details in order to process your refund, our Refunds team will get in touch via email and request that you contact us. We're unable to issue refunds to expired credit or debit cards, so if we can't reach you, we'll issue the amount paid as an OKA Gift Card.
If you returned items to an OKA store
Your refund will be issued in the store and credited to the payment method used to make the original purchase. If the refund is issued to a credit or debit card, you should expect it to appear on your account approximately five working days after being issued, however, some banks or payment service providers may take longer to credit your account.
This policy does not affect your statutory rights.