Trade Accounts FAQs

How do I place a Trade order online?

We’ve made it easier for Trade customers to shop at OKA with an exclusive online hub.
It couldn’t be simpler to place a Trade order via our hub. Follow the link below to get started.

HOW TO SHOP TRADE ONLINE >

Once you’ve logged in using the email address associated with your Trade account, your discount will be automatically applied against products. No additional codes are required.

 

How to shop in our showrooms

As of January 2021, Trade cards are issued only on request. Please reach out to the Trade team if you would like one.

To access your discount in-store, please present your OKA Trade Card at the point of purchase.

If your order is over £15,000, or you want to pay by Bacs transfer or ship to an international location, please select your items in-store and send your final purchase order to our Trade team.

Please note, our in-store interior advisors may not have full access to your account details.

 

What are our payment terms?

Items ordered through the OKA Trade Hub must be paid for by card or PayPal at the checkout. Orders placed directly with our Trade team may be paid for using Bacs. The team can also process card payments over the phone.

Invoices are sent on a pro-forma basis. This means items will be despatched once invoices are fully paid.

Your card details are completely secure. OKA is fully PCI DSS (Payment Card Industry Data Security Standard) compliant. See pcisecuritystandards.org for further information.

Our online checkout process verifies your registered billing address, therefore, we only accept credit cards registered to your billing address.

 

Orders and stock

Items can be reserved for up to five working days without payment. After this period, the order will be cancelled.

We provide estimated lead time frames to give you guidance on when your order is expected to arrive. However, there are sometimes circumstances beyond our control which means that they are subject to change. We work hard with our suppliers to ensure that delays are kept to a minimum. That said, they are sometimes unavoidable. Our website is regularly updated with current stock availability and lead times.

You may cancel your order at any time before it has been despatched from our warehouse. If you would like an exchange, our website is frequently updated with current stock availability. Alternatively, please contact our Trade team at [email protected] if you would like to cancel an existing order.

We try to deliver whole orders but sometimes this isn’t feasible. If you have ordered a combination of both standard and heavy items, they will be delivered by different couriers. It may also be a result of one or more of your items currently being out of stock.

For small and fragile items, we offer a free Click and Collect delivery option when you order online. Simply select your preferred store from the drop-down menu at the checkout. Fragile items cannot be collected from our Parsons Green store due to limited storage space. Heavier furniture items cannot be collected from our showrooms. Please check our website for delivery updates.

Please see our returns information for full details on how to return items purchased in-store, online or via mail order, along with a list of items excluded from our returns policy.

Should you have to return an item, please note we are unable to refund any delivery charges paid on your original order.

 

If you have any other queries that we have not covered here, please do not hesitate to contact us by emailing [email protected]

OKA Direct Ltd UK Registration number: 3722366 VAT number: GB 740 467633
Registered office: OKA Direct Ltd, 166 Purchas Road, Oxfordshire, Didcot OX11 7BF

To ship to US addresses, please visit our American store.