Trade Account FAQs

Ordering 

  • How do I place a Trade order?  
    OKA Trade orders can be placed in our Retail stores, over the phone at 1-800-621-8309, option 1 or directly online at oka.com. For further assistance to place an order, create a formal estimate or discuss needs to meet your larger or long-lead time projects, please contact us today at tradeorders@oka.com 
     
  • Can my client pay for the invoice?  
    Yes, Trade Members can make purchases using their client’s credit card, with proper authorization, correct billing address and payment instructions. 
     
  • When will my order be charged? 
    Payment is due when your order is placed. Please note, your card will be charged at the time of ordering. Please note, allow 3-5 days to appear on your billing statement. We accept Visa, Mastercard, American Express, PayPal and Discover.  
     
  • How do I cancel my order? 
    Trade orders can be cancelled any time before it has been shipped from our warehouse by contacting our Trade team via email at tradeorders@oka.com

Delivery & Shipping 

  • How do I calculate shipping cost? 
    Visit  our shipping page for information on shipping cost. Shipping is calculated by the order value, Add Flat Rate Shipping Language 
     
  • When will my order be delivered? 
    You will receive an order confirmation with an estimated time of arrival, followed by a shipping notification once it has shipped. You can track your order and manage shipping preferences in the Trade Hub.
     
  • Do you include Trade invoices with deliveries? 
    No, we include a packing slip which contains no pricing nor discount information, so order recipients can confirm their order or to assist with returns.  
     
  • Can I send items to multiple addresses? 
    Orders can only have one shipping address. Click here to view our full Shipping policy.
     
  • Do you ship international? 
    No, OKA US delivers freight to the continuous 48 states. Parcel shipping is available to all 50 states. For international shipping, please contact OKA UK, at trade@oka.com 
     

Returns & Exchanges 

  • What is the return policy? 
    While we want you to love every piece as much as we do, we understand that sometimes things just aren’t quite right. Click here for the full details of our Return Policy. 
     
  • How do I return my item? 
    Contact our Customer Care team by calling 1-800-621-8309, option 2, within 45 days of receipt of your order. Click here for the full details of our Return Policy.
     
  • Are delivery charges refundable? 
    While we want you to love every piece as much as we do, we understand that sometimes things just aren’t quite right. As such, we’re happy to offer you 45 days to make up your mind. If you decide something isn’t for you, simply return it to us in the same condition in which it was received, and we’ll refund the cost of the piece.
     
  • Can I return sale items? 
    Items marked final sale are non-returnable. Promotional sale items can be returned within 45 days and are subject to our standard Returns policy.
     

Product 

  • What if I have questions about your products? 
    Our Trade and Customer Service teams offer support throughout the buying process. For product inquiries, contact us today at tradeorders@oka.com or by phone at 1-800-621-8309, option 1. You can also experience our products first-hand in our stores. 
  • How can I check when a certain product is available? 
    Please check our website for current stock availability. 
     
  • How do I find the care instructions for your products? 
    To learn how to care for your OKA products and their inherent character, visit our OKA Product Care Page.
     
  • Are swatches available? 
    Swatches are exclusively available for OKA Trade Members. Visit the Trade Hub (hyperlink) to place an order today.  
      

Tax 

  • Do I need a resale certificate? 
    If you intend to purchase merchandise for resale, and wish to waive sales tax on your qualifying orders, a valid resale certificate for the ship-to state must be submitted. Please submit all resale certificates to tradeorders@oka.com to waive taxes on future purchases. 
     
  • Where do I send my resale certificate? 
    Resellers must provide a valid resale certificate for the ship-to state or be subject to tax. Resale certificate can be sent during your trade application or can be emailed to tradeorders@oka.com
     
  • Why am I being charged for sales tax? 
    Sales tax will be collected in compliance with applicable state regulations. Your purchase may be subject to Sales Tax if:  You do not have a resale exemption certificate for the state in which your business resides on file with us OR you are drop shipping an order to a different state than your business, and you do not have a resale exemption certificate for that state on file with us.
     
  • Will you refund my sales tax? 
    Sales tax will be collected in compliance with applicable state regulations. Resellers must provide a valid resale certificate for the ship to state or be subject to tax. In the absence of a valid resale certificate, orders will be released for shipment and sales tax will be billed. Sales tax cannot be refunded. This includes sales tax billed on back ordered items expected to ship on a future date. 


 
General Questions

  • How do I check stock? 
    Our website is frequently updated with current stock availability. 
     
  • How do I request a catalog? 
    You can request a copy of our magazine online and join our mailing list to discover highlights from our new collections, timeless design ideas, insight from industry experts and much more.
  • Where is the nearest US location? 
    Our first US store is located in Houston, Texas with new stores coming soon in Dallas, Texas in Fall 2021 and Westport, Connecticut in Spring 2022. Learn more about our US stores.

To ship to addresses outside the US, please visit our UK store.