Not quite right? Not a problem.
Whilst we want you to love every piece as much as we do, we understand that sometimes things just aren’t quite right. As such, we’re happy to offer you 30 days to make up your mind. If you decide something isn’t for you, simply return it to us in the same condition it was received and we’ll refund the cost of the piece – no questions asked. What’s more, in the rare event your OKA piece develops a manufacturing fault within 6 months of purchasing, we’ll replace it free of charge.
Terms and conditions:
- Refunds are offered when items are returned to us within 30 days of receipt.
- Replacements are like-for-like. Where the same product is not available, a similar product up to the same value will be substituted.
- Gift vouchers, fabric by the metre, made-to-measure and bespoke pieces, outlet store, ex-display, delivery charges and Limited Edition items are excluded.
- Our returns process must be followed – see oka.com/returns for details.
- Your refund may take up to seven working days to process from our receipt and will be made to the original payment method.
Items must be returned in the condition they were purchased.
- This does not affect your statutory rights.