Orders, deliveries and returns
When will my Tailored by OKA item be delivered?
All Tailored by OKA pieces are made-to-order and will be delivered in 8-10 weeks. As soon as your order is ready, a member of our team will be in touch to arrange a delivery time that suits you.
What if I add other items to my Tailored by OKA order?
That’s no problem. If you add any other items to your Tailored by OKA order, they will be delivered separately. You will receive a separate email confirming delivery for these items.
I am an OKA Trade customer. Does my discount apply to the Tailored by OKA collection?
Yes, your Trade discount can be applied to all Tailored by OKA items.
How much will it cost to have my Tailored by OKA item delivered?
A Tailored by OKA delivery costs the same as our standard heavy delivery fee: £30*. If your order totals £2,500 or more, delivery will be free of charge (UK mainland only. Excludes express delivery).
*Please note, for UK Offshore (including Northern Ireland), Highlands and Islands, additional costs for delivery may apply depending on location and parcel size. A member of our team will be in touch as soon as you place your order to confirm details. If you choose not to proceed with our delivery quote, your order will be cancelled, and you will not be charged. If you would like a quote before placing an order, please call +44 1235 433930.
Can my Tailored by OKA order be shipped internationally?
Yes, please contact our Customer Service team for a quote on 03330 042 042 or +44 1235 433930, or by email at [email protected]
Can I order fabric swatches?
You may order up to five complimentary fabric swatches. Delivery of these is free of charge.
What if I change my mind?
As all Tailored by OKA items are made-to-order, once your order is confirmed, you have 48 hours to change your mind. After that, we reserve the right to charge up to 25% of the item's retail price in the event of cancellation or significant changes.