Terms and Conditions of Sale - OKA
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Terms and Conditions of Sale

Payment

We accept Visa, Mastercard, American Express, Delta and PayPal.

Your payment card will be charged accordingly when each item is despatched.
If you choose to purchase through PayPal you will be charged for all your items immediately.

 

Receipt of Order Confirmation

You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence.  If you do not receive this email please contact customerservice@oka.com, so that we may investigate and confirm that your order has been placed successfully.

 

Pricing

Prices include VAT at 20% and exclude delivery charges unless otherwise stated. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT. 

 

Reproduction

OKA takes the utmost care to ensure that product information and colours are accurate. Due to the limitations of the photographic process, goods may not be exactly the same colour as shown.

 

Product Information

We do our very best to ensure that all items you see are as close as possible to the photographs shown, but, since they are not mass-produced, and many of them are either handmade from natural materials or hand-finished, slight variations in colour and size may occur from time to time. We hope that you understand this and appreciate the skill and craftsmanship required to make such high quality products.

 

Overseas Deliveries

Subject to availability of service, accessibility to property, local customs costs/regulations, transport mode and shipment size. Unfortunately, we are unable to deliver to Russia.

 

Returns Policy

Please visit oka.com/returns for details of our returns policy.

 

Cancellation

You are entitled to cancel your contract if you wish providing you act within 7 working days of receipt of the goods.

If you wish to exercise this right prior to despatch of goods please email customerservice@oka.com or phone us on 03330 042 042.

If your order has already been despatched please follow our returns information.

 

Availability

All items are subject to availability.

We will inform you as soon as possible if goods you have ordered are not available.

 

Liability

OKA Direct cannot accept any liability for a failure to comply with instructions specifically stated on the Website or in the catalogue. When you place an order to purchase a product from OKA Direct your order represents an offer to us to purchase a product which is accepted by us by way of a dispatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such dispatch note do not form part of the contract.

OKA Direct endeavours to check the accuracy of the information on this site. However, OKA Direct does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this web site you are entitled to reject the goods and return them to us.